Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,2 Service et personnel
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The property itself was great. Very clean. The staff was very pleasant to deal with and very attentive.
The outer promises (outside the gate was dirty.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par WelcomHeritage Mohangarh Fort, Gestion de l’hôtel
Dear Niru,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the property and found our staff attentive and pleasant. We appreciate your insight regarding the area outside the gate, and we will certainly take this into consideration for improvements. Your comments help us enhance the overall experience for everyone. We hope to welcome you back soon!
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par WelcomHeritage Mohangarh Fort, Gestion de l’hôtel
Dear Nainesh,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.
par un voyageur
Publié le 17 août 2023 sur Expedia
First of all the building and the room was beautiful, spacious and clean but this hotel is advertised as 5 stars and is very far from the service expected for such a high category hotel.
Some examples:
- the hotel is advertised to be in Jaisalmer, but it is one hour drive from the city
- there is no hair dryier in the room
- there is no laundry service, gym and wifi is super slow;
- we dined at the reastaurant and it took 45 minutes to serve our table (please note that we were two tables only with at least 6 people serving);
- there is no bar;
- it’s not possible to have cappuccino at breakfast;
- our room was made and the bathroom window was left open.
Commentaires de Gestion de l’hôtel
18 nov. 2024 par WelcomHeritage Mohangarh Fort, Gestion de l’hôtel
Dear Guest,Thank you for your thoughtful review. We’re delighted to hear that you found our building and rooms beautiful, spacious, and clean; it’s always our priority to provide a comfortable atmosphere for our guests.We truly appreciate your feedback regarding the service experience. We're sorry to learn that aspects of your stay did not meet the expectations set for a 5-star hotel. We apologize for the inconvenience caused by the distance from Jaisalmer, and we understand how important amenities like hair dryers, laundry service, and reliable WiFi are to our guests. Your comments regarding the restaurant service timing and the lack of a bar have been noted, and we will take steps to improve in these areas.We're also sorry that your breakfast experience did not include cappuccino as you would have liked, and we appreciate your input on housekeeping. Rest assured, we will address these points to enhance the overall guest experience in the future.Thank you again for your valuable insights, and we hope to have the opportunity to serve you better on your next visit.Warm regards,
par un voyageur
Publié le 11 déc. 2021 sur Expedia
Beautiful property. Royal ambience. Good place to stay. Nice spacious luxury rooms with good service.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par WelcomHeritage Mohangarh Fort, Gestion de l’hôtel
Dear Aman,Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the beautiful property, royal ambiance, and spacious luxury rooms. Your kind words about our service mean a lot to us. We look forward to welcoming you back for another stay!
