Note fondée sur 90 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mai 2023 sur Expedia
Everything was cool, and it could bé even more cool if we were allowed to use the swimming pool on the top roof. Thank you very much for everything
Commentaires de Gestion de l’hôtel
29 mai 2023 par Felix DN Yunarwanto, Gestion de l’hôtel
Dear Mr. Arnaud, Greetings from Aston Imperial Bekasi Hotel & Conference Center... We are so grateful for your kind words. Thanks for sharing your review with us. Regarding your comment about pool, actually our pool is open for all our in-house guest and it is free to use. For your information, we are open at 06.00 hours and close at 18.00 hours. So that, the pool include facilities that You can be used.We are always looking forward to welcoming you again on your next visit to Aston Imperial Bekasi Hotel & Conference Center. Your Sincerely, Felix DN YunarwantoFront Office Manager
par un voyageur
Publié le 22 juin 2024 sur Hotels
par un voyageur
Dirty Bathrooms
Publié le 5 sept. 2023 sur HotelsIt was a terrible stay. There are dirty stains everywhere in the bathroom especially. Unacceptable.......
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Felix DN Yunarwanto, Gestion de l’hôtel
Dear Mr Jeremy,Warm greetings from Aston Imperial Bekasi Hotel & Conference Center.First of all, we would like to thank you for entrusting your choice of accommodation to Aston Imperial Bekasi Hotel & Conference Center. We always aim to provide an exceptional experience for our guests. We are very sorry that we have not been able to achieve our goal. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room you occupied. This is beyond our standards. We have carried out an evaluation and also retrained our housekeeping staff to always pay attention to every detail of cleanliness in the room. Especially when checking by the HK Supervisor to be more thorough and detailed before we can sell the room to the next guest. We need to do this so that what happened to you does not happen again in the future.Once again we apologize for the inconvenience caused and also thank you for the very constructive criticism and reviews for us. We always look forward to welcoming you and your family back to Aston Imperial Bekasi with even better service and facilities of course.Regards.Felix YunarwantoFront Office Manager.
par un voyageur
외부소음이 심합니다.
Publié le 10 juill. 2023 sur Hotels도로쪽은 소음으로 잠들기 힘들었습니다.
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Felix DN Yunarwanto, Gestion de l’hôtel
친애하는 권기씨,Aston Imperial Bekasi Hotel & Conference Center에서 따뜻한 인사를 전합니다.먼저 애스턴 임페리얼 베카시 호텔 & 컨퍼런스 센터에 숙소 선택을 맡겨주시고 후기를 남겨주신 점 감사드립니다. 우리는 항상 손님에게 특별한 경험을 제공하는 것을 목표로 합니다. 목표를 달성하지 못한 점 대단히 죄송합니다. 검토한 제약 사항에 대해 저희 숙소에 머무시는 동안 경험하신 불편에 대해 진심으로 사과드립니다. 아시다시피 저희 호텔은 도로 교차로에 있어 조용하게 만들 수 없습니다. 그러나 확실히 우리는 이 문제에 대한 더 나은 결론을 얻기 위해 경영진에 대한 귀하의 검토를 평가할 것입니다. 그래서 다음 미래에는 당신이 우리에게 불평했던 것처럼 불평하지 않을 것입니다. 우리는 모든 손님의 편의를 위해 이렇게 합니다. 다시 한 번 불편을 끼쳐 드려 죄송하며 고객님의 후기가 향후 고객님께 더 나은 서비스를 제공하는 데 도움이 될 수 있기 때문에 진심으로 감사드립니다.이 사건으로 인해 저희에 대한 귀하의 신뢰가 전반적으로 감소하지 않기를 바라며 다음 방문 시 Aston Imperial Bekasi Hotel & Conference Center에서 귀하를 다시 환영하기를 항상 고대하고 있습니다.감사합니다.문안 인사,펠릭스 DN 유나르완토프런트 오피스 관리자
par un voyageur
Publié le 18 juin 2023 sur Hotels
par un voyageur
Publié le 9 mai 2023 sur Hotels
par un voyageur
Publié le 8 mai 2023 sur Hotels
par un voyageur
Publié le 1 juin 2022 sur Expedia
The hotel is old and in a serious need for renovation. AC is hot and will not go down below 24C. Internet is spotty and slow. Very disappointing.
Commentaires de Gestion de l’hôtel
13 juin 2022 par Felix DN Yunarwanto, Gestion de l’hôtel
Dear Mr. Brian,
Greetings from Aston Imperial Bekasi Hotel & Conference Center....
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Regarding your review regarding air conditioner and WIFI connection, please allow us for sincere apologize. This is not our standard. For your information, we already closed that room to check and maintain the AC and WIFI connection, so the problem that you've felt will not happen again in the near future.
Once again, we do apologize for the inconvenience and we also thank you for the constructive review of our future progress. we look forward to seeing you again in the near future with better service.
Your Sincerely,
Felix DN Yunarwanto
Front Office Manager
par un voyageur
quite nice but needs some improvements
Publié le 25 déc. 2021 sur Hotelsdescent hotel to stay, but the TV is so small and the quality is so bad
Commentaires de Gestion de l’hôtel
29 déc. 2021 par FN, Gestion de l’hôtel
Dear Guest,
Greeting from Aston Imperial Bekasi Hotel and Conference Center...
Your positive comments are really appreciated and thank you for taking time out to make them. You mention some need improvement especially for the TV. Surely we will discuss this to the management to replace into bigger TV set in our rooms. So, once again, thank you for your review regarding this.
Best Regards,
Felix DN Yunarwanto
Front Office Manager
par un voyageur
Should be more from Aston Class
Publié le 9 janv. 2021 sur HotelsI expected more for Aston, but unfortunately the hotel was so so. It’s still nice but the furnitures like sofa and bed were dirty. The king size bed were made from two single beds so it’s uncomfortable if you travel solo and slept in the middle.
Commentaires de Gestion de l’hôtel
11 janv. 2021 par FN, Gestion de l’hôtel
Dear Mrs. Jasmine Grace,
Greetings from Aston Imperial Bekasi Hotel & Conference Center...
Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place to stay in Bekasi. We apologize for the inconvenience you have experienced during your stay at Aston Imperial Bekasi Hotel & Conference Center. We already discussed about your problem with relevant department to ensure will not happen again in the future.
We are always looking forward to welcoming you again on your next visit to Aston Imperial Bekasi Hotel & Conference Center
Your Sincerely,
Jerry Rolando
General Manager
