Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Hotel is dated but clean and staff are friendly and approachable. Unfortunately there are lots of mosquitoes especially at the lobby area and guest receptions area. These are in the hotel and not outside. Best to eliminate this at its their first impressions when we come in and where guests sit around at the lounge cafe enjoying pastries and coffee. Can't stay long with all the mosquitoes.
Commentaires de Gestion de l’hôtel
29 août 2024 par Discovery Ancol, Gestion de l’hôtel
Dear Mr. Mohammad,Thank you for your feedback and for highlighting the cleanliness and friendliness of our staff. We apologize for the inconvenience caused by mosquitoes in our lobby and guest reception areas. We understand how important first impressions are, and we take your concerns seriously. Rest assured, we are addressing this issue with our pest control team to eliminate the mosquitoes and ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back soon with an improved environment.Best regards,Pandu DjojoadisoepraptoGeneral Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
I requested a non-smoking room but the front desk staff insisted that I requested a smoking room so she gave me a smoking room. I showed her from my reservation that I requested non-smoking room but she was unable to give me a non-smoking room. She gave me a “flexible” room where smoking is optional (basically a smoking room then??!!) and the room smelled cigarette. Pool was very nice, breakfast was good, there are a lot of attractions nearby.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Discovery Ancol, Gestion de l’hôtel
Dear Ms. Martina,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding your room preference. This does not reflect our usual standard of service, and we appreciate your patience. We will address this issue with our front desk team to ensure better communication and adherence to guest preferences in the future.We are glad to hear that you enjoyed our pool and breakfast offerings, as well as the nearby attractions. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience at Discovery Ancol.Best regards,Pandu DjojoadisoepraptoGeneral Manager
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Discovery Ancol, Gestion de l’hôtel
Dear Our Beloved Guest,Thank you for your feedback. We appreciate your positive comment. If there's anything specific you enjoyed or any suggestions you have for us to improve, please feel free to let us know. We look forward to welcoming you back to Discovery Ancol for another great experience.Best regards,Pandu DjojoadisoepraptoGeneral Manager
par un voyageur
Publié le 17 mai 2024 sur Expedia
It was nice some rules they told me about the pool were not listed in the pool rules so I was confused I respectfully accept there request but felt uneasy
Commentaires de Gestion de l’hôtel
24 mai 2024 par Discovery Ancol, Gestion de l’hôtel
Dear Mr. Martin,Thank you for taking the time to share your experience with us. We're glad to hear that overall you enjoyed your time at our hotel, although we regret any discomfort you felt regarding the pool rules.First and foremost, we appreciate your willingness to follow the instructions provided by our staff. We understand that discrepancies in the pool rules can lead to confusion and make you feel uneasy, and we apologize for that.We will promptly take steps to update our pool rules to make them clearer and more detailed. This will help avoid confusion in the future and ensure that every guest has a pleasant experience during their stay at our hotel.We hope that your willingness to accommodate our request remains open, and we appreciate your cooperation in adhering to our hotel rules. We look forward to welcoming you back to our hotel for a better experience in the future.Best regards,Pandu DjojoadisoepraptoGeneral Manager
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Discovery Ancol, Gestion de l’hôtel
Dear Junyeong,We are truly grateful for your positive review! Thank you for providing such a favorable assessment of our hotel. We are delighted to hear that you enjoyed your stay here. Our team will continue to strive for excellence in service to ensure every guest feels comfortable during their stay.We hope to welcome you back in the future. Thank you for your appreciation and trust in us.Best regards,Pandu DjojoadisoepraptoGeneral Manager
par un voyageur
Publié le 13 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Discovery Ancol, Gestion de l’hôtel
Kepada tamu kami yang terhormat,Terima kasih atas ulasan singkat dan positif Anda mengenai hotel kami.Kami menghargai apresiasi Anda dan berkomitmen untuk memastikan bahwa setiap tamu memiliki pengalaman yang menyenangkan selama menginap.Terima kasih telah memilih hotel kami. Kami berharap dapat menyambut Anda kembali di masa mendatang.Salam hangat,Pandu DjojoadisoepraptoGeneral Manager
par un voyageur de San Francisco
Publié le 3 oct. 2022 sur Expedia
Lobby and restaurant are very nice but the rooms are a solid 3 stars-not more than that. Updates are needed all around!
par un voyageur
Publié le 27 juill. 2022 sur Hotels
The Discovery Ancol is quiet and clean but shows visible signs of being a dated hotel. The staff were quite attentive and professional.
par un voyageur
Publié le 2 mars 2020 sur Hotels
par un voyageur
The best hotel in Ancol area.
Publié le 17 févr. 2020 sur HotelsThe hotel quality is beyond my expectation since I stayed here when the hotel name was Raddin Hotel about 20 yrs ago. It's a much much better hotel now. I need a family room but I mistakenly booked deluxe room. I asked the receptionist whether I can upgrade to family room with additional price but family room was fully booked. Then the very kind receptionist gave me a surprise: she upgraded my room to suite room with no additional charges! The room was huge with 2 toiletes, 1 bathtub+1 shower, 2 tvs, 1 living room, 2 queen size comfortable spring bed, and a very large window. I will definitely stay again in this hotel whenever I visit Ancol
