Ratings based on 124 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Improvement Needed

Posted May 18, 2024 on Hotels
Place is quite way off from amenities. Towel could have been better as it s worn out n brownish.
5 out of 5
by A traveller from Melaka

Posted May 18, 2024 on Expedia
Overall satisfy
3 out of 5
by A traveller

Posted Sep. 25, 2023 on Expedia
Towels are old and smelly. So are bed sheets
Comment from Hotel Management
Oct. 11, 2023 by Friska Utami, Hotel Management
Dear Mr. Niraj,We would like to sincerely apologize for the inconvenience you experienced during your recent stay at Harper Cikarang. Your feedback is invaluable to us, and we take your concerns very seriously.Regarding the issue with the bed smell and old towels, we understand how this can greatly affect your overall experience. Rest assured, we have immediately addressed these matters with our housekeeping and department concern. We are committed to ensuring that such issues do not occur in the future and will take necessary steps to prevent any recurrence.Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that we fell short of your expectations. We would like to make it up to you and offer you a complimentary one-night stay at Harper Cikarang on your next visit. Our team will be in touch with you to arrange the details.Once again, we apologize for any inconvenience you faced and thank you for bringing this to our attention. Your feedback helps us to continually improve our services.Please feel free to reach out to us if you have any further questions or if there's anything else we can do to make your future stays more enjoyable.Sincerely,Friska UtamiGeneral ManagerHarper Cikarang
4 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 3, 2023 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 21, 2023 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 11, 2022 on Hotels
3 out of 5
by A traveller

This traveller left a rating score only Posted May 29, 2022 on Hotels
2 out of 5
by A traveller

Hygiene

Posted May 28, 2022 on Hotels
Breakfast was the same every day without much variety. Body soap n hair shampoo smells weird. Bath Towel smell weird too.
5 out of 5
by A traveller

Posted Jan. 6, 2020 on Expedia
Comment from Hotel Management
Jan. 7, 2020 by Bambang, Hotel Management
Dear Traveler, Thank you very much for your recent stay with us and for giving us five-star rating. We hope your next visit will be as pleasant as the previous one. We do hope to welcome you back soon! Warm Regards, BAMBANG WIJANARKO General Manager
5 out of 5
by A traveller

Amazing

Posted Apr. 29, 2019 on Hotels
It was amazing friendly staff wifi so good so clean
Comment from Hotel Management
Apr. 30, 2019 by Bambang, Hotel Management
Dear Thaufeek, Thank you for sharing your review with us recently. I am so pleased to hear that you enjoyed your stay with us. Thank you again for your feedback and we look forward to the opportunity of welcoming you back in Harper Cikarang soon. Warm Regards, BAMBANG WIJANARKO / General Manager
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