Note fondée sur 61 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Missing washing
Publié le 28 sept. 2024 sur HotelsThe hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasn’t actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasn’t able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadn’t quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasn’t ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasn’t back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadn’t…then house keeping asked what the washing items were? What brand… etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Elvriani Girsang, Gestion de l’hôtel
Dear Mrs. Claire,Thank you for your detailed feedback. We genuinely appreciate your comments about the pleasantness and cleanliness of our hotel, as well as the politeness of our front office staff. However, we sincerely apologize for the issues you encountered during your stay.We understand how frustrating it can be when problems arise, especially regarding communication and service delays. Your experience with the lifts and the towel management is noted, and we will address these concerns with our team to ensure improvements are made.We also regret that the handling of your laundry caused you stress, and we appreciate your patience as we resolve these matters. It's important to us that our guests feel comfortable and supported during their stay, and we clearly fell short in this instance.Thank you for bringing these issues to our attention. We value your input and will work diligently to enhance our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.Best regards,Elvriani GirsangGeneral Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 28 mai 2024 sur Expedia
Staff and breakfast were awesome. Location is perfect. Connecting to a good mall in the city. Price is too good with everything they have
Commentaires de Gestion de l’hôtel
30 mai 2024 par Elvriani Girsang, Gestion de l’hôtel
Dear Bu Eva,Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience with our staff and enjoyed our breakfast offerings. It's wonderful to know that our location suited your needs perfectly and that you found it convenient being connected to a great mall in the city.We appreciate your feedback and look forward to welcoming you back for another fantastic stay! If there's anything else we can assist you with, please don't hesitate to let us know. See you soon! Warm Regards, Elvriani GirsangGeneral Manager
par un voyageur
Publié le 29 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel Ciputra Cibubur, Gestion de l’hôtel
Dear our valued guest,Thank you for providing a rating for your recent stay at our hotel. We appreciate your feedback, as it helps us understand our guests' experiences better. Also as a valued guest, we'd like to invite you to consider joining our hotel SBEC membership program. Membership offers a range of exclusive benefits, including discounts on future stays and in buying of food & beverages. It's our way of showing appreciation to guests like you who choose to make our hotel their home away from home. If you're interested in learning more about our membership program or if you have any questions, please don't hesitate to reach out to our team. Once again, thank you for your feedback, and we look forward to welcoming you back to our hotel soon.Warm regards,Hotel Ciputra Cibubur
par un voyageur de ALLENTOWN
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel Ciputra Cibubur, Gestion de l’hôtel
Dear Mr. William,Thank you for taking the time to rate our hotel. Your feedback is important to us as we continuously strive to improve our services. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Hotel Ciputra Cibubur
par un voyageur
Publié le 14 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Hotel Ciputra Cibubur, Gestion de l’hôtel
Dear Mr. John,Thank you for providing us rating at Expedia. We are grateful that you consider us fit to a 5 star rating. We can wait to see you again in the future!Warm regards,Hotel Ciputra Cibubur
par un voyageur
Publié le 31 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Hotel Ciputra Cibubur, Gestion de l’hôtel
Dear our valued guest,We want to thank you for your feedback about Hotel Ciputra Cibubur. We are glad to know that you are satisfied on your choice to spend your time at our Hotel. As we commit to always increase our quality of services and facilities, we hope that we can welcome you back soon to our Hotel and have another precious moments with us. Meanwhile, we hope you always stay healthy and safe.Warm regards,Hotel Ciputra Cibubur
par un voyageur
Publié le 2 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2022 par Hotel Ciputra Cibubur, Gestion de l’hôtel
Dear Valued Guest,
Terima kasih telah meluangkan waktu untuk memberikan ulasan terkait kunjungan Anda ke Hotel Ciputra Cibubur. Kami senang mengetahui Anda merasa nyaman selama menginap di Hotel Ciputra Cibubur. Semoga kami dapat segera kembali menyambut Anda di kesempatan mendatang.
Salam Hangat,
Hotel Ciputra Cibubur
par un voyageur
Publié le 17 avr. 2022 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
3 juin 2022 par Hotel Ciputra Cibubur, Gestion de l’hôtel
Dear Valued Guest,
Thank you for reviewing our hotel through Expedia, we are so happy to hear that you enjoyed your stay with our staff's services and hotel facilities. We look forward to your next arrival at Hotel Ciputra Cibubur on the next opportunity.
Sincerely,
Hotel Ciputra Cibubur
