Ratings based on 204 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 30, 2023 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Ibis Styles Jakarta Gajah Mada, Hotel Management
Dear Anonymous,Thank you for choosing to stay at Ibis Styles Jakarta Gajah Mada and taking the time to share with us on Google.We are very glad that you enjoyed your stay at Ibis Styles Jakarta Gajah Mada Hotel.It was pleasure for our team to deliver the highest service to meet your highest service expectation.We look forward to welcoming you and your team back at Ibis Styles Jakarta Gajah Mada Hotel.Sincerely,Ananto C KusumoGeneral Manager
by A traveller
Posted Sep. 15, 2023 on Hotels
Bedding not comfortable, toilet flooring wet unable to keep dry no drainage. Lift card system very difficult to operate , numerous others guest have problems too going up.
by A traveller from New York
Posted Jun. 28, 2023 on Expedia
The good thing is that it is next to the mall. Plenty of food options. The worst thing is that my room was not that clean. A bit smelly bathroom and greasy trash cans, fridge etcetera.
Comment from Hotel Management
Jun. 30, 2023 by Ibis Styles Jakarta Gajah Mada , Hotel Management
Dear Mr Vysaul, We very much appreciate your comments regarding your stay at ibis Styles Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ananto C Kusumo General Manager
by A traveller
Posted Sep. 20, 2022 on Hotels
by A traveller
Value for money and comfortable
Posted Sep. 9, 2022 on HotelsComfortable and clean hotel. Basic hotel. You get what you pay for. No complains
Comment from Hotel Management
Sep. 12, 2022 by Ibis Styles Jakarta Gajah Mada , Hotel Management
Dear Mr. Reza Jaafar, We very much appreciate your rating regarding your stay at ibis Styles Jakarta Gajah Mada. Thank you so much for your positive comment about comfortable and the cleaness of our hotel. . It's great for us to receive positive feedback. we hope that your next visit will be more satisfying than the previous one.Sincerely,Ananto C KusumoGeneral Manager
by A traveller
Posted Sep. 7, 2022 on Hotels
The 1st room has cockroach, 2nd and room has ants.
However the service staff is really good.
by A traveller
Posted Apr. 26, 2022 on Expedia
by A traveller
Not the best of ibis
Posted Nov. 2, 2021 on HotelsCheck in at 2 pm and still have to wait for the room. The room smell bad because of cigarettes
Comment from Hotel Management
Nov. 5, 2021 by Ananto C Kusumo, Hotel Management
Dear Beng Hoa,
First of all, thank you for staying with us. And we do apologize that your stay is not meet your expectation.
We do apologize that you get your room late than 2 PM, as i already deliver this matter to our housekeeping team to prevent this matter happen again in the future.
Once again thank you for staying with us, and we hope to welcoming you again in the future.
Sincerely,
Ananto C Kusumo
General Manager
by A traveller
Feel at home
Posted Dec. 3, 2019 on HotelsIt was a good experience.
Comment from Hotel Management
Dec. 5, 2019 by Teuku Rusiansyah General Manager, Hotel Management
Dear Mr. TongKai
Thank you very much for taking the time to review us on Expedia !
If you have any thoughts to share, be it suggestions or critics, please do not hesitate to write us as we are very happy to receive feedback from our guest in order to maintain and improve our service quality.
We hope to welcome you back very soon!
Warm Regards,
Teuku Rusiansyah
General Manager
by A traveller from Singapore
Posted Nov. 18, 2019 on Expedia
Day 1 : Asked for extra water bottles TWICW , nothing came .
Day 2 : Asked for wake up call . Never happened . Never ever before has this happened in a hotel .
Day 3 : Checked out & will never check-in again .
Comment from Hotel Management
Nov. 19, 2019 by Teuku Rusiansyah - Generan Manager, Hotel Management
Dear Mr. Alvin
Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
