Note fondée sur 179 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice but ...
Publié le 2 août 2014 sur HotelsBitten in the night by a mouse or something closer. Some of the rooms are too noisy, and also too old, and not so clean. We ask to change three times and the last one is perfect.
Good staff, with a good sense of service.
Commentaires de Gestion de l’hôtel
7 nov. 2015 par Gloria, Gestion de l’hôtel
Dear Sir / Madam,
Thank you for the kind feedback. Our sincere apology for the inconvenience that you encountered during your recent stay with us. We have passed your concern regarding the insect in the room, the noise, the room condition, and its cleanliness to the Department Heads concern for their follow up with their team for future improvement.
Kindly inform you as well that for the time being our hotel is still successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction.
Once again thank you for taking the time to share the constructive feedback with us. We sincerely hope that you will give us the opportunity to better serve you in the near future.
Kindest regards,
Gloria Vera Kristie
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Darmadi, Gestion de l’hôtel
Dear Mr. Low,Thank you for your feedback and for rating us 8 out of 10! We’re pleased to hear that you had a positive experience at Hotel Mercure Ancol.If you have any specific suggestions for us to improve and earn a higher rating, we’d love to hear them. We look forward to welcoming you back and hopefully exceeding your expectations in the future.Best regards,Darmadi Law Front Office Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Darmadi Law, Gestion de l’hôtel
Kepada yang terhormat Ibu Ester,Terima kasih banyak atas ulasan positif Anda. Kami sangat senang mendengar bahwa Anda puas dengan pengalaman Anda di Hotel Mercure Ancol. Ulasan Anda memberikan dorongan besar bagi tim kami untuk terus memberikan layanan terbaik.Kami berharap dapat menyambut Anda kembali dan memberikan pengalaman yang lebih baik di masa mendatang.Salam hangat,Darmadi Law Front Office Manager
par un voyageur
Publié le 13 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Darmadi Law, Gestion de l’hôtel
Dear Mr/s. Neeraj,Thank you for taking the time to rate your recent stay at Hotel Mercure Ancol. We appreciate your feedback. Your input is valuable to us as we continually strive to improve our services and ensure a pleasant experience for all our guests.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Best regards,Darmadi Law Front Office Manager
par un voyageur
A nice family hotel with good view
Publié le 18 mars 2024 sur HotelsBig and clean rooms that keeps a good standard. Large beds, stable wifi, silent and good space for working or playing.
A lot of activities for kids at all ages with a mini version of a in-house water park and a kids club that has VR games and a large activity room.
Breakfast was good and had a lot of options.
Staff always friendly and accomodating.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Darmadi Law, Gestion de l’hôtel
Dear Mr. Andreas,Thank you for your wonderful review of Hotel Mercure Ancol.We are delighted to hear that you enjoyed your stay and found our hotel to be a nice family-friendly destination with a good view. It's great to know that you appreciated our spacious and clean rooms, large beds, stable WiFi, and the peaceful environment conducive to both work and play.We are especially pleased that your family enjoyed the activities available for children, including our in-house water park and kids club with VR games and a large activity room. It's also fantastic to hear that you enjoyed our breakfast offerings and found our staff to be friendly and accommodating.Your positive feedback motivates us to continue delivering exceptional service and experiences to our guests. We look forward to welcoming you and your family back for another memorable stay.Best regards,Darmadi Law Front Office Manager
par un voyageur
Nice but no wifi
Publié le 18 févr. 2024 sur HotelsNice get away from the city. Save and quiet area. Internet wifi terrible
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Darmadi Law, Gestion de l’hôtel
Dear Mr. Marc,Thank you for taking the time to share your feedback about your recent stay at Hotel Mercure Ancol.We are pleased to hear that you enjoyed the peaceful and safe environment of our hotel, providing a nice getaway from the city. Your positive comments about the area are greatly appreciated.We are sorry to learn that you experienced issues with our WiFi. We understand how important a stable internet connection is, and we apologize for any inconvenience this may have caused during your stay. Please be assured that we are taking your feedback seriously and will work to improve our WiFi services.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Darmadi Law Front Office Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Darmadi Law, Gestion de l’hôtel
Dear Mr. Ilham,Thank you for taking the time to rate your recent stay at Hotel Mercure Ancol. We appreciate your feedback. Your input is valuable to us as we continually strive to improve our services and ensure a pleasant experience for all our guests.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Best regards,Darmadi Law Front Office Manager
par un voyageur
Publié le 12 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Darmadi Law, Gestion de l’hôtel
Dear Mr. Dany Ahmad,Thank you for taking the time to rate your recent stay at Hotel Mercure Ancol. We appreciate your feedback. Your input is valuable to us as we continually strive to improve our services and ensure a pleasant experience for all our guests.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Best regards,Darmadi Law Front Office Manager
par un voyageur
Stay here if you want to sleep with cockroaches!
Publié le 20 août 2023 sur HotelsHorrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
Commentaires de Gestion de l’hôtel
24 août 2023 par Gloria, Gestion de l’hôtel
Dear Mr. Mohammed,Thank you for sharing your feedback with us. Our deepest apologies for your staying experience with us regarding the rooms condition that were not to your expectation. We are truly sorry and do understand your disappointment. I have shared this unpleasant situation with our concerned team and taken note on it as a thorough evaluation for our further follow up and evaluation.Thank you once again for reaching out and allowing us to address the problem. We do hope there is still a chance for us to welcome you back with a better service than before.Warmest regards,Gloria Vera KristieGuest Experience Manager
par un voyageur
Publié le 8 juin 2023 sur Expedia
Pool and the Pool Staff Andy very careing and friendly
Commentaires de Gestion de l’hôtel
11 juin 2023 par Gloria, Gestion de l’hôtel
Dear Ms. Ros,Thank you for the positive comment shared. Our Pool Team (Andy Jatmiko) will be so pleased to hear this and motivated to do even better in the future.Look forward to welcoming you and your family back on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager
