Note fondée sur 269 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2022 par Mercure Jakarta PIK Team, Gestion de l’hôtel
Dear Jean louis, Thank you for staying here and for taking the time to post a review. Hope you will make a return visit some time soon. Once again, thank you.
par un voyageur de Quebec
Publié le 3 août 2018 sur Expedia
Vraiment bel hôtel. A recommandé.
Propre, insonorisé, bon personnel.
Belle piscine.
Commentaires de Gestion de l’hôtel
5 août 2018 par MercureJakartaPIK, Gestion de l’hôtel
Dear Shawn,
Merci beaucoup! We appreciate your kind review and recommendation especially for the cleanliness and the level of services by the staff. See you again soon.
Regards,
Mercure Jakarta Pantai Indah Kapuk
par un voyageur
有處理但問題沒解決
Publié le 22 juill. 2024 sur Hotels小蟑螂到處跑，肥皂按壓沒辦法用，臉盆不通，跟上次一樣，服務人員很熱心處理，但水不能開太大，會淹水，水通太慢了。
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Soegianto,We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. We're glad to hear that our service staff were enthusiastic and responsive in assisting you. However, we regret that you experienced issues with the cockroaches, soap dispenser, and washbasin. These are certainly not reflective of the high standards we strive to maintain. We apologize for the discomfort this caused. Your feedback is invaluable to us as it helps us identify areas where we can improve our services. We want to assure you that we are taking the necessary steps to rectify these issues promptly. We are committed to providing a consistently excellent experience for all our guests and will work diligently to ensure that your next stay with us is even more enjoyable.Once again, we apologize for the shortcomings you experienced and appreciate your understanding. We truly hope to have the pleasure of welcoming you back to our hotel in the future, where we can provide you with the seamless and comfortable stay you deserve.Best Regards,Mercure Jakarta Pantai Indah Kapuk
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Mercure Jakarta Pantai Indah Kapuk
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Edwin,We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Mercure Jakarta Pantai Indah Kapuk
par un voyageur
Efficient business trip
Publié le 12 juill. 2024 sur HotelsGreat lobby staff and very convenient location.
Room is new but small issues with safe not working but fixed rapidly. There was solvent smell on first day in the floor but resolved. Why would you use solvents in enclosed space I don’t know ?
They offer bikes and helmets, it is a great service but hotel can improve the maintenance of the bikes periodically.
Breakfast quality was average, better to skip it.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Our Valued Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve especially related our bike to be improved. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
par un voyageur de Wanganui
Publié le 10 juill. 2024 sur Expedia
Always as expected. Great service
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Geoffrey, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Valued Guest,Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an amazing stay with us.We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we do look forward to welcoming you back real soon.Best Regards,Mercure Jakarta Pantai Indah Kapuk
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Kim,Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an amazing stay with us.We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we do look forward to welcoming you back real soon.Best Regards,Mercure Jakarta Pantai Indah Kapuk
par un voyageur
Publié le 19 juin 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
23 juin 2024 par Mercure Jakarta Pantai Indah Kapuk, Gestion de l’hôtel
Dear Mizuki,We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Mercure Jakarta Pantai Indah Kapuk
