Note fondée sur 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good hotel but pool and gym far too small
Publié le 13 mai 2017 sur HotelsI arrived early morning at the hotel and had for free my room far before the check-in time which was very much appreciated after a long trip to Jakarta.
Nice room and view - big enoug and quite.
Problem of the hotel is about its equipments: the pool is very very small and the gym is so tiny that there is only one running Equipment - for such a large hotel that's clearly not enough.
Restaurant pretty OK, I had diner couple of times and the food & service was very good.
par un voyageur
Publié le 2 sept. 2016 sur Hotels
par Pierre de Roman
Excellent hotel
Publié le 23 août 2013 sur HotelsChambres parfaites.
Commentaires de Gestion de l’hôtel
26 juill. 2014 par Gilles Tressens, Gestion de l’hôtel
Cher Monsieur,
Nous vous remercions de vos commentaires sur notre hotel et je serais ravi de les transmettre a nos equipes.
En esperant pouvoir vous accueillir prochainement, recevez, Monsieur, nos plus cordiales salutations
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Excellent food and service
Commentaires de Gestion de l’hôtel
1 août 2024 par Reservation Team, Gestion de l’hôtel
Dear Mr. Adam,Warm greetings from Mercure Jakarta Simatupang.Thank you for taking the time to write a review on the Agoda platform about your stay at our hotel.We have read the positive feedback that is very motivating for all staff at our hotel to continue to provide the best service to all guests while staying with us. We are also happy because you have stayed comfortably and calmly until check out served by our staff sincerely.We look forward to welcoming you back on your next planned visit.Best regards,Hieronimus SupadmaFront Office Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Reservation Team, Gestion de l’hôtel
Dear Mr. Jiwen,Warm greetings from Mercure Jakarta Simatupang.Thank you for taking the time to write a review on the Agoda platform about your stay at our hotel.We have read the positive feedback that is very motivating for all staff at our hotel to continue to provide the best service to all guests while staying with us. We are also happy because you have stayed comfortably and calmly until check out served by our staff sincerely.We look forward to welcoming you back on your next planned visit.Best regards,Hieronimus SupadmaFront Office Manager
par un voyageur
Publié le 28 janv. 2024 sur Hotels
The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Shinta - Reservation, Gestion de l’hôtel
Dear Value Guest,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager
par un voyageur
Publié le 14 déc. 2023 sur Expedia
I think the hotel is dated needs to revamp.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Nia, Gestion de l’hôtel
Dear Mr. Robin,Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will do some renewal for room and hotel facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager
par un voyageur
Publié le 25 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Shinta - Reservation, Gestion de l’hôtel
Dear Mr Fook,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager
par un voyageur
Publié le 14 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Shinta - Reservation, Gestion de l’hôtel
Dear Mr. Matteo, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel. In order to keep improving our services, as we noted from your review for our breakfast will improve. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. We hope that you will continue to choose our hotel on your next planned visit. Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager
par un voyageur
Publié le 22 sept. 2023 sur Hotels
Hotel is OK a bit run down. Found stains on the chair, and the shower tray also looks stain and worn down.
Asked for extra mineral water, they said it's chargeable and I said OK, but it never came up.
Bed is a bit hard as well. I guess you get what you pay for.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Shinta - Reservation, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We will do some maintenance for bath room facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager
