Note fondée sur 124 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Hotels
Superbe hotel. Service incroyable.
Commentaires de Gestion de l’hôtel
19 août 2024 par Rhany, Guest Experience Manager Raffles Jakarta, Gestion de l’hôtel
Dear Valued Guest,Thank you for your kind words. We're delighted to hear you enjoyed your stay at Raffles Jakarta. We greatly appreciate your feedback about our hotel and service.We look forward to welcoming you back soon.Warm regards,Rhany Guest Experience Manager Raffles Jakarta
par un voyageur
Publié le 30 nov. 2018 sur Hotels
Excellent hotel pour les affaires à Jakarta. Service merveilleux, petit déjeuner de très grande qualité. Rien à redire.
Commentaires de Gestion de l’hôtel
19 déc. 2018 par NM, Gestion de l’hôtel
Dear Valued Guest,
Thank you for sharing your experience at Raffles Jakarta.
We are delighted to read that you enjoy your stay and we hope to welcoming you back in the nearest future.
Regards,
Natalia
par un voyageur
Great experoence
Publié le 29 sept. 2024 sur HotelsVery comfortable hotel with friendly and professional staff
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rhany - Guest Experience Manager, Gestion de l’hôtel
Dear Mr. Fay,Warm greetings from Raffles Jakarta!Thank you for taking the time to share such kind feedback about your recent stay with us. It’s heartwarming to know that you found our hotel very comfortable and that our team made a positive impression with their friendly and professional service.At Raffles, we strive to create a space where every guest feels welcomed and cared for, and it’s wonderful to know that we could provide that experience for you. We are always here to ensure your stays are exceptional, and we hope to welcome you back soon to your home away from home in Jakarta.With warm regards,RhanyGuest Experience ManagerRaffles Jakarta
par un voyageur
Publié le 19 sept. 2024 sur Expedia
All was good. As for requests, I would like to have a regular menu with a lot of special dishes at breakfast.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Rhany, Guest Experience Manager, Gestion de l’hôtel
Dear Mr. Nakayama,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay at Raffles Jakarta, and your kind words mean a great deal to our team.We truly appreciate your suggestion regarding our breakfast menu. Ensuring various options is important to us, and your feedback will help us continue enhancing our offerings to better serve our valued guests like yourself.It was a pleasure to have you with us, and we hope to welcome you back to Raffles Jakarta soon.Warm regards,RhanyGuest Experience ManagerRaffles Jakarta
par un voyageur de Singapore
Publié le 15 sept. 2024 sur Expedia
What separate Raffles Jakarta from other 5 star hotels is their staff. They went the extra mile and made sure that my stay there is perfect. Whatever help I need, I contacted them through WhatsApp and they immediately took care of me.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Rhany, Guest Experience Manager, Gestion de l’hôtel
Dear Mr. Yosuke,Thank you so much for your kind and thoughtful words. We are truly honored that you found our team to be the highlight of your stay at Raffles Jakarta. We take great pride in going the extra mile for our guests, and it is gratifying to know that our efforts made your experience perfect.We also appreciate your mention of our WhatsApp service, as we strive to provide convenience and seamless communication during our guests' stays. It was a pleasure having you with us, and we look forward to welcoming you back to your home away from home in Jakarta.Warmest regards,RhanyGuest Experience ManagerRaffles Jakarta
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Rhany, Guest Experience Manager Raffles Jakarta, Gestion de l’hôtel
Dear Mr. Kim,Thank you for your perfect score and for choosing Raffles Jakarta for your stay. It brings us immense joy to know you had a wonderful experience with us. Your high rating is a testament to our team's commitment to providing exceptional service, and we are deeply grateful for your recognition.We hope to have the pleasure of welcoming you back to Raffles Jakarta soon. Whether it’s it'sbusiness or leisure, we are committed to ensuring that each stay is even more memorable than the last.Warm regards, Rhany Guest Experience Manager Raffles Jakarta
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Rhany, Guest Experience Manager Raffles Jakarta, Gestion de l’hôtel
Dear Mr. Robert,Thank you for your outstanding rating on Hotels.com! We are thrilled that your Raffles Jakarta stay met your expectations. Your positive feedback is gratifying for our entire team.We look forward to welcoming you back soon.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Rhany, Guest Experience Manager Raffles Jakarta, Gestion de l’hôtel
Dear Ms. Nafisa Abbas,Thank you so much for rating your stay at Raffles Jakarta a perfect 10 out of 10 on Hotels.com. While your review didn’t include specific comments, this exceptional rating speaks volumes and truly warms our hearts.At Raffles Jakarta, we strive to create a place of endless possibility, where our guests arrive as visitors, leave as friends, and return as family. Your perfect score is a testament to the dedication of our team in ensuring an unforgettable experience for our guests.We are delighted to know that you had a wonderful stay with us. Should you have any feedback or special moments you’d like to share, we would love to hear them. Your insights help us continuously improve and exceed our guests’ expectations.We look forward to welcoming you back to Raffles Jakarta in the near future. If there’s anything we can do to make your next stay even more memorable, please do not hesitate to reach out.Warmest regards,RhanyGuest Experience ManagerRaffles Jakarta
par un voyageur
Publié le 22 juill. 2024 sur Expedia
スパが、素晴らしい
フロントなどで対応が素晴らしい
ホスピタリティが、優れています。
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Rhany, Guest Experience Manager, Gestion de l’hôtel
Dear Masako,ラッフルズ ジャカルタでのご滞在について素晴らしいレビューをお寄せいただき、誠にありがとうございます。スパとフロントの対応についてお褒めの言葉をいただき、スタッフ一同、大変嬉しく思います。私たちのホスピタリティが、お客様にとって特別な滞在となる一助となったことを光栄に思います。ラッフルズ ジャカルタでは、ゲストの皆様が家族のように感じられるよう、細部にまで心を込めたサービスを提供することを心掛けております。またお会いできる日を楽しみにしております。何かご要望がございましたら、どうぞお気軽にお知らせください。心より感謝を込めて、Rhanyゲスト エクスペリエンス マネージャーラッフルズ ジャカルタ
par un voyageur
방음
Publié le 21 juill. 2024 sur Hotels가격대비 전반적으로 좋았습니다
그러나 제 방이 20 층에 있음에도 차량의 소리때문에 너무 시끄러웠습니다.
방음을 고려하지 않고 창을 만든것 같습니다
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rhany, Guest Experience Manager Raffles Jakarta, Gestion de l’hôtel
Dear Mr. Hyong Gil,Thank you for your review and for staying with us at Raffles Jakarta. We're glad to hear you found value in your stay. However, we're sorry to learn about the noise issue you experienced. Your feedback is valuable, and we will look into improving our soundproofing. We hope to welcome you back for a quieter stay in the future.
