Note fondée sur 18 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
90 % des clients le recommandent
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Worse than a motel

Publié le 27 févr. 2024 sur Hotels
The hotel lobby was in nice condition but upon seeing the room, we would’ve cancelled if possible. There are holes in the wall, stains on the sheets and the bathroom tiles were dirty. Would not recommend.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Richi Setria, Gestion de l’hôtel
Dear AnonymousThank you for your review of Samala Hotel Jakarta. We really appreciate you taking the time to share your experience with us.We sincerely apologize for the unpleasant experience that you had. We obviously missed the opportunity to create a memorable stay for you this timeOnce again, We apologize for the inconvenient and trust that we are constantly working to improve it. Safe travels and we look forward to welcoming you back to the hotel soon.With ThanksRichi SetriaFront Office Manager
1 sur 5
par un voyageur

Extrem schlecht . Nie wieder

Publié le 20 déc. 2022 sur Hotels
4 sur 5
par un voyageur

Great value for money

Publié le 3 sept. 2019 sur Hotels
Very nice. Will stay again.
Commentaires de Gestion de l’hôtel
5 sept. 2019 par Richo, Gestion de l’hôtel
Warm greetings from Samala Hotel Jakarta .. Thank you for the very interesting review about Samala Hotel Jakarta. We really appreciate the response you give and always strive to meet the expectations of our customers and hope that Samala Hotel will continue to be the top choice in the future. Once again, thank you for choosing to stay with us and we hope to welcome you back to Samala Hotel Jakarta. Best Regard, Richo Siahaan Room Division Manager
4 sur 5
par un voyageur

Publié le 26 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2019 par Fransisca, Gestion de l’hôtel
Warmest Greetings From Samala Hotel Thank you for the time to share your experience with us during your stay at the hotel samala, It is our hope for you to come back to samala hotel in the future and get better service from Hotel Samala Jakarta Cengkareng. Best Regard, Reservation
4 sur 5
par un voyageur

還不錯

Publié le 2 oct. 2018 sur Hotels
房間乾淨，但是訂雙人房只有一雙拖鞋，一組盥洗用品，因為都有自己帶盥洗用具也就沒有要求客服補足，沒有吹風機可能要跟櫃台借
Commentaires de Gestion de l’hôtel
8 oct. 2018 par Richo Siahaan, Gestion de l’hôtel
Dear Shun Ping On Mr, 感谢您在入住Samala酒店期间分享您的经验，您的积极响应对我们将来能够提供更好的服务非常有用。 酒店可应要求提供洗衣设施和吹风机，因此可应要求提供凉鞋和洗浴用品。 我们期待您的下次访问，并获得我们更好的服务。 最好的问候 Richo Siahaan， 前台经理
5 sur 5
Recommandé
pour Tout le monde
par un voyageur de london

Nice hotel

Publié le 30 août 2018 sur Expedia
The hotel is good and the staff is really friendly. Highly recommended
Commentaires de Gestion de l’hôtel
31 août 2018 par Richo, Gestion de l’hôtel
Dear Our Guest, Thank you for sharing your experience during your stay at Samala hotel, your positive feedback is very useful for us to be able to provide better service in the future. We are looking forward to your next visit and get better service from us. Best Regards Richo Siahaan Front Office Manager
2 sur 5
par un voyageur

Publié le 17 août 2018 sur Hotels
The hotel is not well maintained despite its is only one year old.. with stains on toilet bowl , tiles and chip wooden floor etc .Breakfast quality is poor.
Commentaires de Gestion de l’hôtel
20 août 2018 par Richo, Gestion de l’hôtel
Dear Wei Khoon Mr, Thank you for the time to share your experience with us during your stay at Samala Hotel, we apologize for your inconvenience to our facilities such as stains in the toilet, and also for the parquet floor. We apologize for our breakfast menu which you might not think is in line with your expectations, we will discuss your input with the relevant department so it won't happen again. It is our hope that you will return to the Samala hotel in the future and get better service from Hotel Samala Jakarta Cengkareng. Regard Richo Siahaan Front Office Manager
3 sur 5
par un voyageur de 로마

가성비는 좋음

Publié le 10 juill. 2018 sur Hotels
1. 호텔 방에 먼지가 많음. 수건을 쓰려고 펼치면 먼지가 엄청 날림.
Commentaires de Gestion de l’hôtel
15 juill. 2018 par Richo.Siahaan, Gestion de l’hôtel
불편을 끼쳐 드려 죄송합니다. 우리는 더 혁신적이고 사마라 호텔 자카르타에 머물면서 최근의 경험에 감사드립니다. choosed & 우리와 함께있어 주셔서 감사합니다. 우리는 가까운 장래에 다시 당신을 환영 할 것을 고대하고 있습니다.
4 sur 5
par un voyageur de Malaysia

Good Hotel

Publié le 18 mai 2018 sur Hotels
Overall is good try request room not facing main road is a bit noise but still acceptable room is without Save box.
Commentaires de Gestion de l’hôtel
22 mai 2018 par Richo.Siahaan, Gestion de l’hôtel
Dear Yong On Warm greetings from Hotel Samala Cengkareng Jakarta ... Thank you for posting a review your recent experiences stayed at Samala Hotel Cengkareng Jakarta, regarding the deposit box is inside the executive suite but all guests can use the deposit box located at the reception and thank you for our positive reviews about our service or facilities We look forward to welcoming you back in the near future. Regard RichoSiahaan Fo Manager
3 sur 5
par un voyageur

Nice and clean hotel but terrible traffic

Publié le 7 avr. 2018 sur Expedia
The traffic at the road in front of the Hotel is horrible in the morning. Rooms are clean and nice but basic.
Commentaires de Gestion de l’hôtel
11 avr. 2018 par Richo.Siahaan, Gestion de l’hôtel
Dear Our Guest Warmest Greetings from Samala Hotel Cengkareng Jakarta. Thank you for posting & tell us about your recent experiences stayed at Samala Hotel Cengkareng Jakarta. please apologize for your uncomfortable about traffic. We are looking forward to welcoming you back again in the very near future. Regards, Richo. Siahaan FO. Manager Samala Hotel Cengkareng
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