Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,9 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Matthieu,Thank you for choosing to stay at The St. Regis Jakarta and for sharing your delightful review score of 10 out of 10.Your high rating speaks volumes, and we're delighted to know that your experience with us met your expectations. We're thrilled that you enjoyed our exceptional service and outstanding amenities.We eagerly await the opportunity to welcome you back for another wonderful stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 10 août 2024 sur Expedia
Fantastic staff team - I never write reviews but they are the best of the best. Restaurant food is amazingly good also.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Desiree Merlina - Hotel Management, Gestion de l’hôtel
Dear Willem-Joost,Thank you for choosing The St. Regis Jakarta and for taking the time to share your wonderful review.We are truly honored to receive such high praise from you, especially knowing that you don’t typically write reviews. It is fantastic to hear that our staff left a lasting impression and that you enjoyed the culinary delights in our restaurant.Your kind words inspire us to continue striving for excellence in everything we do.We look forward to welcoming you back to The St. Regis Jakarta for more memorable experiences.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Dongwook,Thank you for choosing to stay at The St. Regis Jakarta and sharing your wonderful review score of 10 out of 10.Your high rating speaks volumes, and we're thrilled to learn that your experience aligned perfectly with your expectations. It's wonderful to know that you appreciated our exceptional service and world-class facilities.We look forward to welcoming you back for another splendid stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The staff made a mistake with my room charge, and I told them that I would settle when I was back from my business trip and gave them a time range. However, they still charged my credit card before that time. They simply used my credit card that I did not wish to use to settle the charge without my approval to do so. This is not acceptable.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Wen,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the premature charge to your credit card. This is certainly not the standard of service we aim to provide at The St. Regis Jakarta.We understand your concern regarding the unauthorized use of your credit card and deeply regret the mistake. Please be assured that we are taking immediate steps to address this issue with our operational team to prevent such occurrences in the future.We hope you will give us another opportunity to serve you better. Should you decide to stay with us again, please reach out directly, and we will ensure your next visit is seamless and enjoyable.Warm regards,Desiree MerlinaDirector of Marketing Communications
par un voyageur
Publié le 29 juin 2024 sur Expedia
Everything is good except the hotel room carpet is a bit smelly due to humid whether/ old.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Kim Liew,Thank you for choosing The St. Regis Jakarta and for taking the time to share your feedback with us.We're delighted to hear that you enjoyed your stay and appreciate your perfect score of 5 out of 5. However, we apologize for the inconvenience caused by the smell in the hotel room carpet. We understand that the humidity can sometimes affect the condition of certain materials, and we will address this issue promptly to ensure a more comfortable experience for our guests.Your feedback is truly invaluable to us as we continuously strive to enhance our services and facilities. We hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable stay.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur de Jacksonville
Publié le 23 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Blake,Thank you for choosing to stay at The St. Regis Jakarta and sharing your perfect review score of 5 out of 5.Your high rating speaks volumes, and we're delighted to know that your experience with us met your expectations. We're thrilled that you enjoyed our impeccable service and top-notch facilities.We eagerly await the opportunity to welcome you back for another wonderful stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 8 mai 2024 sur Hotels
Çok güzel bir otel. Restoran çok başarılı
Commentaires de Gestion de l’hôtel
17 mai 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Mahir,Thank you for choosing The St. Regis Jakarta and for sharing your positive review. We are delighted to hear that you found our hotel to be very beautiful and that you had a great experience at our restaurant.Your kind words are greatly appreciated and will be shared with our team. We strive to provide exceptional service and experiences for all our guests, and your feedback is a wonderful affirmation of our efforts.We look forward to welcoming you back to The St. Regis Jakarta soon. Should you need any assistance or have special requests for your next visit, please don't hesitate to contact us.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Nice hotel
Publié le 20 avr. 2024 sur HotelsGood stay as a stopover before our ongoing flight. Service at times was a bit slow but other than that was a pleasant stay.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Sameer,Thank you for choosing The St. Regis Jakarta for your stopover before your ongoing flight, and for taking the time to share your feedback with us.We are glad to hear that overall you had a pleasant stay with us. We apologize for any instances where our service may have seemed slow and assure you that we will address this internally to ensure improvements are made.Your feedback is invaluable to us as we continuously strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 30 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Helmut,Thank you for choosing to stay at The St. Regis Jakarta and for sharing your review score of 10 out of 10.Your high rating speaks volumes, and we're delighted to know that your experience with us met your expectations. We're thrilled that you enjoyed our impeccable service and top-notch facilities.We eagerly await the opportunity to welcome you back for another wonderful stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing Communications
par un voyageur
Publié le 30 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Helmut,Thank you for choosing to stay at The St. Regis Jakarta and for sharing your review score of 10 out of 10.Your high rating speaks volumes, and we're delighted to know that your experience with us met your expectations. We're thrilled that you enjoyed our impeccable service and top-notch facilities.We eagerly await the opportunity to welcome you back for another wonderful stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing Communications
