Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Matthieu,Thank you for choosing to stay at The St. Regis Jakarta and for sharing your delightful review score of 10 out of 10.Your high rating speaks volumes, and we're delighted to know that your experience with us met your expectations. We're thrilled that you enjoyed our exceptional service and outstanding amenities.We eagerly await the opportunity to welcome you back for another wonderful stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear MINHO,Thank you for your incredible rating of 10 out of 10! We are truly grateful for your support and are thrilled that your experience at The St. Regis Jakarta left such a positive impression. It means the world to us to know that we were able to meet your expectations and provide you with a memorable stay.Our team is committed to delivering personalized service and a luxurious atmosphere, ensuring that each guest feels pampered and well cared for throughout their visit. Your perfect rating is a reflection of the dedication of our staff, and we will continue striving to maintain these high standards for all our guests.We hope to have the opportunity to welcome you back to The St. Regis Jakarta very soon. Thank you again for your kind feedback, and we look forward to your next visit.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Helmut,Thank you for your perfect rating of 10 out of 10! We are absolutely honored by your feedback and delighted to know that your experience at The St. Regis Jakarta was worthy of such high praise. It is always our aim to ensure that every guest has a flawless stay, and your score reflects the dedication of our team in achieving that goal.We would love to welcome you back to The St. Regis Jakarta in the future. Whether you are visiting for business or leisure, we will continue to provide you with the same impeccable service and luxurious experience that you enjoyed during your most recent stay.Thank you once again for your trust and support. We look forward to seeing you again soon.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 19 sept. 2024 sur Expedia
DINNING WAS EXQUISITE
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Yuri,Thank you for dining with us at The St. Regis Jakarta and for sharing your enthusiastic feedback. We are thrilled to hear that you found your dining experience to be exquisite. It is always our goal to provide a refined culinary journey that reflects the luxury and elegance of our hotel, and we are glad that this resonated with you.Our culinary team works hard to craft dishes that not only satisfy but delight the senses, using the finest ingredients and creative presentations. Your feedback is greatly appreciated and will be shared with our chefs, who will be pleased to know that their work contributed to such a memorable dining experience for you.We look forward to welcoming you back to explore more of our culinary offerings in the near future. Whether for a special occasion or a casual meal, we are always here to make your dining experience exceptional.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur de Tuen Mun
Publié le 4 sept. 2024 sur Expedia
Best service ever
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Kwan Cherry,Thank you for choosing The St. Regis Jakarta and for sharing your kind review.We are thrilled to hear that you experienced the "best service ever" during your stay. Your words are truly appreciated and motivate our team to continue delivering exceptional hospitality. It is always our goal to create memorable experiences for our guests, and we are delighted to know that we met your expectations.We look forward to welcoming you back for more outstanding moments at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 12 août 2024 sur Expedia
친절한 직원들과 넓고 멋진 숙소
메인 메뉴와 멋진 뷔페까지 갖춘 최상의 조식
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Desiree Merlina - Hotel Management, Gestion de l’hôtel
Dear jaehyun,Thank you for choosing The St. Regis Jakarta and for sharing your delightful review.We are pleased to hear that you enjoyed our friendly staff, spacious accommodations, and excellent breakfast offerings. It's wonderful to know that our main menu and buffet selection enhanced your dining experience.Your kind words are greatly appreciated and motivate us to continue delivering exceptional service to all our guests.We look forward to welcoming you back to The St. Regis Jakarta for more memorable experiences.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 10 août 2024 sur Expedia
Fantastic staff team - I never write reviews but they are the best of the best. Restaurant food is amazingly good also.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Desiree Merlina - Hotel Management, Gestion de l’hôtel
Dear Willem-Joost,Thank you for choosing The St. Regis Jakarta and for taking the time to share your wonderful review.We are truly honored to receive such high praise from you, especially knowing that you don’t typically write reviews. It is fantastic to hear that our staff left a lasting impression and that you enjoyed the culinary delights in our restaurant.Your kind words inspire us to continue striving for excellence in everything we do.We look forward to welcoming you back to The St. Regis Jakarta for more memorable experiences.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Dongwook,Thank you for choosing to stay at The St. Regis Jakarta and sharing your wonderful review score of 10 out of 10.Your high rating speaks volumes, and we're thrilled to learn that your experience aligned perfectly with your expectations. It's wonderful to know that you appreciated our exceptional service and world-class facilities.We look forward to welcoming you back for another splendid stay at The St. Regis Jakarta.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The staff made a mistake with my room charge, and I told them that I would settle when I was back from my business trip and gave them a time range. However, they still charged my credit card before that time. They simply used my credit card that I did not wish to use to settle the charge without my approval to do so. This is not acceptable.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Wen,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the premature charge to your credit card. This is certainly not the standard of service we aim to provide at The St. Regis Jakarta.We understand your concern regarding the unauthorized use of your credit card and deeply regret the mistake. Please be assured that we are taking immediate steps to address this issue with our operational team to prevent such occurrences in the future.We hope you will give us another opportunity to serve you better. Should you decide to stay with us again, please reach out directly, and we will ensure your next visit is seamless and enjoyable.Warm regards,Desiree MerlinaDirector of Marketing Communications
par un voyageur
Publié le 29 juin 2024 sur Expedia
Everything is good except the hotel room carpet is a bit smelly due to humid whether/ old.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Desiree Merlina, Gestion de l’hôtel
Dear Kim Liew,Thank you for choosing The St. Regis Jakarta and for taking the time to share your feedback with us.We're delighted to hear that you enjoyed your stay and appreciate your perfect score of 5 out of 5. However, we apologize for the inconvenience caused by the smell in the hotel room carpet. We understand that the humidity can sometimes affect the condition of certain materials, and we will address this issue promptly to ensure a more comfortable experience for our guests.Your feedback is truly invaluable to us as we continuously strive to enhance our services and facilities. We hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable stay.Warm regards,Desiree MerlinaDirector of Marketing CommunicationsThe St. Regis Jakarta
