Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good choice
Publié le 4 oct. 2024 sur HotelsIt was amazing except one issue i.e. on Hotels.com website it was showing 1king bed + 1double bed, but actually hotel provided 1king beg + 1 single bed.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Gursharn, We appreciate your feedback and are glad to know you had an amazing experience at our hotel. We understand your concern regarding the bed arrangements and sincerely regret if we did not meet your expectations in this regard. The information provided to third-party platforms like Hotels.com is typically accurate and we continuously work towards improving the clarity of such communications. We've taken note of your feedback and we'll closely look into this issue to prevent any future misunderstandings. Your satisfaction is our utmost priority and we're committed to enhancing your experience during your next stay with us. Regards,Karun Arora
par un voyageur
Publié le 7 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mai 2024 par General Manager , Gestion de l’hôtel
Dear Abhishek, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Regards,K Arora
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Pictures on Expedia are deceiving.washrooms are dirty. Floors dirty. Tea kettles dirty. Bedding dirty. No view window. Some rooms doesn’t have windows. Out dated. Doesn’t look like as in pictures. They said they made some changes when asked about deceiving pictures. Stayed there in April of 2024.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par General Manager, Gestion de l’hôtel
Dear sapreet, We are truly sorry to hear about the issues you experienced during your stay. We certainly understand the importance of cleanliness and comfort, which it seems we did not deliver on this occasion. Your feedback about the washrooms, floors, tea kettles, and bedding is concerning, and rest assured, it will be addressed immediately. We also understand your disappointment with the lack of view and window in some rooms, and outdated decor, which we'll be reviewing with our management team. In fact, changes have been made but it appears we have more work to do to ensure our guest photos reflect the current status of our rooms. Please know we are working hard to correct these discrepancies. We appreciate your feedback and hope we will have a chance to provide a more satisfactory stay in the future. Regards,K Arora
par un voyageur
Publié le 31 mars 2024 sur Expedia
Keep it up
par un voyageur
Very clean room with spacious rooms
Publié le 25 mars 2024 sur HotelsThe hotel is very clean and maintained upto very good standards. Location is very good as it is about 10mins away from Jalandhar City Railway Station. It has a small pool for relaxation. The only issue we had was that we booked an executive room for 4 people and there was a restriction of wifi for 3 devices only per room and e had like 8 devices. We’ve travelled a lot but have never seen a restriction of devices especially for a hotel of this standard.
Commentaires de Gestion de l’hôtel
26 mars 2024 par General Manager, Gestion de l’hôtel
Dear Charanjit, We are pleased to hear that you appreciated the cleanliness of our hotel and found our location convenient for your travel needs. Providing a comfortable environment and amenities like our pool for relaxation is important to us. Regarding the Wi-Fi device limitation, we understand that in today’s connected world, guests may have multiple devices, and we recognize how this restriction may have posed an inconvenience for you and your group. Feedback like yours is invaluable, and we are taking it into thoughtful consideration as we continuously look to improve our services. Rest assured, we are reviewing our Wi-Fi policy to better accommodate the needs of all our guests and to ensure a seamless online experience. If you return, we would like the opportunity to provide you with a stay that meets all your expectations, including connectivity needs. We hope to have the pleasure of welcoming you back to enjoy our hospitality and services without reservations. Regards,K Arora
par un voyageur
Publié le 21 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2023 par Deepak Saini- FRONT OFFICE MANAGER, Gestion de l’hôtel
We thank you all for choosing sarovar portico, jalandhar for your stay and giving us the opportunity to be at your service. We encourage our talents to deliver memorable moments every day, everywhere, every time, all associates at sarovar portico, jalandhar are passionate about making each guest’s experience a beautiful discovery with our yes i can service culture. Thus, it is a great pleasure to read how our genuinely warm and dedicated service managed to win us your kind patronage. We sincerely look forward to welcoming you back to ‘your home away from home’ at jalandhar soon again.
par un voyageur
Publié le 3 mai 2023 sur Expedia
Everything was fine
Commentaires de Gestion de l’hôtel
7 mai 2023 par Deepak Saini- FRONT OFFICE MANAGER, Gestion de l’hôtel
Dear sir, we thank you all for choosing sarovar portico, jalandhar for your stay and giving us the opportunity to be at your service. We encourage our talents to deliver memorable moments every day, everywhere, every time, all associates at sarovar portico, jalandhar are passionate about making each guest’s experience a beautiful discovery with our yes i can service culture. Thus, it is a great pleasure to read how our genuinely warm and dedicated service managed to win us your kind patronage. We sincerely look forward to welcoming you back to ‘your home away from home’ at jalandhar soon again.
par un voyageur
Publié le 5 févr. 2023 sur Expedia
I came from Toronto and decided to stay here because of the location. Check in could’ve been much smoother if the girl at the desk was more understanding. After arguing with her I finally got the room key. The room didn’t look anything close to the pictures. It was clean, but small. There was a window and when I opened it I was disappointed to be looking at a wall. Who planned this? I repeatedly asked the reception to turn the fan on as it was unreasonably hot and I had a baby who couldn’t sleep. After about 4 calls, they told me it had to be turned on from downstairs and they were gonna do it. They didn’t. It wasn’t a good experience and I’m sure I will never come back here again.
Only positive note I can leave is the food was great. Very delicious and authentic. The restaurant on the main floor was also very beautiful.
par un voyageur
Publié le 11 déc. 2022 sur Expedia
Cleanness
par un voyageur
Publié le 21 oct. 2022 sur Expedia
