Note fondée sur 718 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2023 sur Expedia
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Staff here are terrific. Down to earth and professional as can be. Facilities inside the hotel are top notch. City is past its prime, with the attendant problems. Lucille Ball Museum is closed Tuesdays and Wednesdays.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
easy and efficient with restaurant and bar
par un voyageur
Staff no resourceful and room in need of updates
Publié le 18 sept. 2024 sur HotelsI stayed in room 716 at the Doubletree Jamestown, checking in on the evening of 9/12 after traveling from Washington, DC. The check-in process went smoothly, and after dinner with my wife and 2-year-old at the adjacent restaurant, we returned just after midnight, eager to relax.
However, we quickly discovered the shower drain wasn’t working properly—water wouldn’t drain, and the tub had visible residue from standing water. I contacted the front desk and spoke with Jasmine, the manager. She offered to switch rooms, but I explained that moving at that hour would be a significant inconvenience as our child was asleep. Jasmine suggested we switch rooms in the morning once our child was awake.
I proposed that we use the shower in the new room and return the key the next day, but Jasmine refused, citing a policy against "occupying" two rooms. We were left with the choice to wake our child to move or wait for maintenance, leaving us without a shower. When my wife asked if we could pay for a second room, Jasmine threatened to cancel our reservation, accusing us of "double booking."
It was unacceptable to be given a room without fully functioning amenities, and Jasmine's handling of the situation was unprofessional, especially given it was 12:30 AM. Despite my request, no one from management ever contacted me to resolve the issue.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Great hotel with full amenities and delightful staff. Easy walk to the Lucille Ball museum. Offstreet parking much appreciated. Jamestown’s downtown is the usual mix one sees in cities past their prime.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Hard to find a place for a late night cocktail.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Location is excellent. Rooms are renovated and very clean. Staff needs servicing and training.
Location is excellent. Rooms are renovated and clean. Staffneeds s needs supervision and training.
