Note fondée sur 465 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 janv. 2024 sur Expedia
Les villas sont superbe, mais peu de vaisselle pour cuisiner. mais excellent service de l'équipe.
par un voyageur
Publié le 15 juill. 2019 sur Expedia
Super endroit, près d'un secteur et d'une plage très chouette. Épicerie à deux pas du site, gym tout près ($), bon choix de restaurants à proximité. Ville à 15 minutes en bus (directement en face du site) ...Personnel vraiment professionnel et aimable en tout point. Vraiment adoré ma première visite dur l'île . Seul bémol Chambre de luxe un peu petite pour 3 adultes .
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Guest Relations Officer, Gestion de l’hôtel
Dear Sir/Madam,
Thank you very much for your feedback. We strive to consistently provide our guests extraordinary experiences in every facet of their stay, and we regret to read that your room was not at your satisfactory. We do have apartments and villa's which is more spacious and suitable for 3 persons, perhaps you can try out one of them by a next stay with us.
par un voyageur
Publié le 4 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2019 par Guest Relations, Gestion de l’hôtel
Dear Guest,
Thank you very much for your positive feedback.
Hope to welcome you again as our guest soon.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Food and food service were below average.
Everything else was good.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hannes, Gestion de l’hôtel
Dear Antoun,Thank you for your visit and a pity to read that the service in the restaurant and pool where below standard i will discuss this with the team and we will take action.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Alles lekker dichtbij op loopafstand. Enige minpunt was de slechte schoonmaak van de kamers en bij het zwembad
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hannes, Gestion de l’hôtel
Beste MarvinBedankt voor de feedback en prettig te lezen dat het resort zo goed bevallen is. Ik bespreek straks meteen ook even de feedback met de schoonmaak dames. Dit is namelijk niet de service die we willen in Livingstone.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hannes, Gestion de l’hôtel
Dear Gillian,Thank you for your visit and i hope to welcome you back in Livingstone in the future.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hannes, Gestion de l’hôtel
Dear Nylah,Thank you for your visit and a pleasure to see that you enjoyed it
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par h, Gestion de l’hôtel
Dear Claudia,A pity to see the stay was not what you expected.
par un voyageur de Almere
Publié le 10 sept. 2024 sur Expedia
The price/quality ratio of the booked room is not correct. The room is way too small. The beds and pillows are bad. I had to get toilet paper from reception myself.
My complains about the refrigerator not working properly were not addressed.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hannes, Gestion de l’hôtel
Dear Kenneth,thank you for your review and the hotel has different types of rooms that also come in different sizes. The room you had booked was a hotel room if you want to have more space on your next visit book an apartment or villa? I will check what happened with the fridge and why this was not repaired
par un voyageur
Good stay, location. Staff unfriendly
Publié le 8 sept. 2024 sur HotelsExcellent location near Jan Thiel Beach and the nearby beach clubs. Breakfast options were decent as well. However, the reason for my lower rating is the staff—absolutely unfriendly, and outside check-in/check-out hours, it's impossible to find anyone. The staff at the hotel restaurant Don's, were even worse. On our first night, we chose to dine there, arriving with 40 minutes left before closing. We were greeted with cold, unfriendly attitudes. After waiting 30 minutes for our meals, a server finally came back to inform us that the kitchen had closed. Yes, we waited 30 minutes only to be told this. The cleaning service either, only occurs after 3 days.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hannes, Gestion de l’hôtel
Dear Luiz,Thank you for your feedback and it was a pleasure to have you here with us, a pity to read that the team was not welcoming and did not give you the service that you can expect from a hotel. I will address this within the Management to make sure that this does not happen anymore. The cleaning depends on the room type and for your type we do clean 1 every 3 days. But if you want some service or towels you can just request this via the QR code in the room our stay app.
