Ratings based on 1,168 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Expedia
We enjoyed our stay in Jasper. The hotel staff were friendly and the room was clean
Comment from Hotel Management
Aug. 20, 2024 by Pavel Myska, Hotel Management
Hello Michaela,Thank you for taking the time to leave us with your feedback. We are delighted you had an enjoyable stay at Chateau Jasper and we hope to welcome you back in the future.Warm regards,Pavel MyskaGuest Services Manager
by A traveller from West Ryde
Posted Aug. 6, 2024 on Expedia
A/C was not functioning and the room was very hot.
The room had accommodation for two couples, meaning four people and I had booked for the four of us, two couples.
However, they did not supply 4 sets of towels, hand and face towels. Some was one and two and three. Nothing was for four.
This is totally uncalled for. It took a while for them to provide towels. Jasper can be hot in summers and it was.
We had poor sleep because of it. The room was not cheap. We paid top dollars but got very poor service.
Comment from Hotel Management
Aug. 20, 2024 by Pavel Myska, Hotel Management
Dear Anil,Thank you for taking the time to leave us with your feedback. We are disappointed that your stay with us was not optimal. I will address your feedback regarding room amenities with the appropriate department.We sincerely apologize for the inconvenience regarding the Air-Conditioning unit and hope you were able to address your concern with our team during your visit. We would do everything to make your stay more comfortable.Thank you again for your honest feedback and we appreciate your business.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Posted Jul. 24, 2024 on Expedia
It is walkable distance to the Jasper Town
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Hello Lekshmi,Thank you for taking the time to leave us with your review. We appreciate your 4-star rating and hope to welcome you back again.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Nice, place away from the busy section of town.
Posted Jul. 23, 2024 on HotelsThis was a nice place to stay. There is a restaurant there, abet service was slow, and several restaurants with hotels nearby. About 15-20 minute walk downtown. The price was right, parking free, and we enjoyed the views. Staff very friendly. Would recommend.
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Hello Patricia,We are delighted you had a comfortable stay with us and found the staff very friendly. We apologize for the inconvenience of the slow service at the restaurant; your feedback will be addressed with the appropriate department to ensure improvements in this area.Thank you a gain for your feedback and we look forward to welcoming you back.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Posted Jul. 23, 2024 on Expedia
Staff were friendly, AC worked and room was clean.
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Hello Darryl,Thank you so much for your feedback and we look forward to welcoming you back soon.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Posted Jul. 22, 2024 on Expedia
Nice property excellent location
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Hello Russell,We are pleased to read your stay with us met your expectations and we appreciate your business.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Posted Jul. 21, 2024 on Expedia
Very dated, old and needs updates. The carpet is dirty and smells.
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Dear Deepak,Thank you for your feedback.We truly regret your stay with us was not optimal. We will address your feedback with the appropriate department regarding the carpets.Thank you again for your feedback and we appreciate your business.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Posted Jul. 19, 2024 on Expedia
The hotel definitely needs some updates in main areas, elevator and hallways. We went to use the pool in the morning but was told it would t open until 8:30, when it should have been open at 8:00. Then we decided to go for breakfast after a shower and were turned away because they were short staffed. The restaurant wasn’t even half full and they had a buffet going. We were told we could go to the Lobstick for breakfast. We walked next door but there was no restaurant just a little breakfast bar with muffins, etc, so we came back and put our name down. Wish we didn’t. The eggs had this very odd after taste. I did t bother complaining at this point. Heard a lot of other guest complaining about the service and being turned away. Front desk staff did or said nothing. Didn’t even ask how my stay was. I come to Jasper very frequently, But I will never stay at this place again
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Dear Stacy,Thank you for taking the time to leave us with your feedback. We are disappointed to read that our hotel and amenities didn't meet your expectations.We also regret that your experience at the restaurant was not optimal. We strive to deliver excellent service and hospitality to all our guests and I will address your feedback with the appropriate departments.Please accept my sincere apology for the issues you faced and we hope you will consider our hotel in the future.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Great stay
Posted Jul. 18, 2024 on HotelsHotel was accommodating. Rooms are spacious. All amenities provided. Excellent customer service.
Comment from Hotel Management
Aug. 3, 2024 by Pavel Myska, Hotel Management
Hello Alice,Thank you so much for taking the time to leave us with your amazing review. We are pleased your stay with us was enjoyable and the service was excellent.Your business is appreciated and we look forward to welcoming you back.Warm regards,Pavel MyskaGuest Services Manager
by A traveller
Posted Jul. 17, 2024 on Hotels
Expensive for how outdated the rooms were. Hotel was fairly clean, however.
Comment from Hotel Management
Jul. 17, 2024 by Florian Vogt , Hotel Management
Hello Gabriela,We appreciate your time to leave us with your review. I am glad to read that you liked the cleanliness of the hotel.I am sorry that the rooms did not meet your expectations. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor
