Note fondée sur 252 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2024 par Manager, Gestion de l’hôtel
Hello Joel,We are delighted to hear that you had an enjoyable stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.
par un voyageur
Nice
Publié le 6 juin 2024 sur HotelsGet service and quiet
Commentaires de Gestion de l’hôtel
7 juin 2024 par Manager, Gestion de l’hôtel
Hello Deanna,We appreciate your feedback regarding the service and noise levels during your stay. Your comments have been noted for our ongoing improvement efforts. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 11 mai 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
11 mai 2024 par Manager, Gestion de l’hôtel
Hello Mary,We appreciate your kind words about our staff and their courteous service. Your feedback is valuable in helping us maintain high standards. Should you have any further comments or concerns, please don't hesitate to reach out to our management team.
par un voyageur
Just don’t!!
Publié le 15 avr. 2024 sur HotelsWe stayed in room 214. It has a walk in shower that floods the floor.
I asked to change rooms they said none was available and gave me towels to deal with the flooding.
Room was musty smelling but of course it is with the shower flooding the floors.
Will never stay there again.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Manager, Gestion de l’hôtel
Hello Teresa, We regret to hear about your experience in room 214. Our team always aims to address any discomfort promptly. Your feedback will be taken into consideration for future improvements.
par un voyageur
Not a good stay
Publié le 12 avr. 2024 sur HotelsBlankets had cigarette burns and stains. Room smelled bad floors dirty and did not want to honor reservation and had to pay at front counter then ask for refund on reservation
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Manager, Gestion de l’hôtel
Hello Kyle,We are sorry to hear about your experience and appreciate your feedback. We will share your comments with our team for further review. For any reservation-related concerns, we kindly advise reaching out to our management for assistance.
par un voyageur
Publié le 3 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Manager, Gestion de l’hôtel
Hello Gary,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
par un voyageur
Dump - Never again
Publié le 26 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
27 mars 2024 par Manager, Gestion de l’hôtel
Hello William, We regret to hear your experience fell short of expectations. Please contact us directly with any specific feedback you would like to share so we can improve our services. We value your input and hope to welcome you back in the future for a better stay.
par un voyageur
Publié le 7 mars 2024 sur Expedia
DO NOT USE
Manager stated since we used a 3rd parry reservation, we would have to wait an HOUR. Then he stated he didn't have our room and that we would have to call Expedia. Then he stated he could not change our room or get us an alternate room unless Expedia changed it in his system.
Absolutely horrible and disgraceful behavior.
This property should not be listed in Expedia if the manager treats the customers like this.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hello John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kimball, TN - I-24. I'm sorry to hear that you felt you were treated poorly due to your reservation not being handled how you expected. However, the explanation management gave you was right as we have a contact we Expedia where we aren't allowed to modify their reservations without their consent. Red Roof apologize for any inconvenience caused but please know that we do have your best interest at heart. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 1 mars 2024 sur Expedia
Room had a stopped sink, and shower faucet pulled out of wall…comforter on bed had multiple holes. Otherwise, clean and staff very nice and helpful!
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello Michael,We appreciate your positive comments about our clean rooms and friendly staff. We apologize for any inconvenience you may have experienced during your stay and recommend reaching out to our management team directly to address these concerns for future improvements.
par un voyageur
Publié le 4 janv. 2024 sur Expedia
It was good
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Manager, Gestion de l’hôtel
Hello Laura,Thank you for taking the time to review your recent stay with us. We are delighted to hear that you had a good experience. If there is anything else we can assist you with, please do not hesitate to reach out.
