Note fondée sur 24 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
4,6 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Horrendous Experience - Stay Away from This Hotel

Publié le 24 juin 2024 sur Hotels
We had an extremely bad experience at this hotel with my family and baby. This place is a disaster in every aspect. The hotel has only one employee, Andres, who works 24 hours at the reception. He was not only unhelpful but also blatantly rude and unprofessional. He refused to provide any assistance, making our stay a nightmare from start to finish. The room was shockingly small and the entire hotel is a relic from the past, filled with outdated and worn-out furniture. The quality of service was absolutely abysmal, far below any acceptable standard. This hotel should be reclassified as a 3-star establishment, if that. I strongly advise against anyone staying here. It was a huge disappointment and a complete waste of money. Save yourself the frustration and book elsewhere. This hotel is a disgrace to the hospitality industry.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Anas Arjawi, Gestion de l’hôtel
Dear Mr. Elefthrios Nikolaou,Thank you for sharing your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about your unpleasant experience, as providing excellent service and comfort to our guests is our utmost priority. However, after carefully reviewing your comments, we believe there might be some confusion or a case of mistaken identity, as the details you mentioned do not align with the services and facilities we offer.Firstly, we would like to clarify that our hotel has a dedicated team of more than 16 front office staff members who are trained professionals committed to providing exceptional service to our guests. We take great pride in our team and their dedication to ensuring a pleasant and memorable stay for all our guests.Furthermore, we would like to inform you that we do not have an employee named Andres on our staff. As we are located in Saudi Arabia, it is highly unlikely to have a staff member with that name, as you rightly pointed out. We believe there may have been a mix-up with the hotel name or a different establishment altogether.Regarding the furniture, we assure you that we have carefully selected and invested in high-quality, modern furnishings for our rooms. The comfort and satisfaction of our guests are of utmost importance to us, and we regularly receive positive feedback regarding the quality and condition of our furniture. We encourage you to check reputable review platforms such as Expedia and other platforms, where you will find positive reviews from the majority of our guests regarding the comfort and aesthetics of our rooms.We sincerely thank you for taking the time to bring this matter to our attention, and we are committed to the opportunity of regaining your trust in our hotel. We kindly request you to reconsider your review, as we believe there may have been some inaccuracies that do not reflect the true experience at our establishment.Sincerely,Anas Arjawi
5 sur 5
par un voyageur de Honolulu

Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2024 par Anas Arjawi, Gestion de l’hôtel
Dear Jason, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi
5 sur 5
par un voyageur

Publié le 8 mai 2024 sur Expedia
Great hotel excellent service. My new home in Jeddah.
Commentaires de Gestion de l’hôtel
26 mai 2024 par Anas Arjawi, Gestion de l’hôtel
Dear feras, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi
5 sur 5
par un voyageur

Publié le 7 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2024 par Anas Arjawi, Gestion de l’hôtel
Dear Feras, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi
5 sur 5
par un voyageur de Riyadh

Publié le 2 févr. 2024 sur Expedia
Very nice and very good
Commentaires de Gestion de l’hôtel
3 mars 2024 par Anas Arjawi, Gestion de l’hôtel
Dear Ehab, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi
5 sur 5
par un voyageur

Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Anas Arjawi, Gestion de l’hôtel
Dear Hossam, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi
5 sur 5
par un voyageur de Riyadh

Publié le 3 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par Anas Arjawi, Gestion de l’hôtel
Dear Ehab, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi
3 sur 5
par un voyageur

Clean hotel . Check in check out needs improvement

Publié le 14 déc. 2023 sur Hotels
Very clean hotel and nice people. But terrible check in and check out experience.
5 sur 5
par un voyageur

Exceptional service and experience

Publié le 7 nov. 2023 sur Hotels
It was a delightful experience and the hospitality service was top-notch, creating a warm welcoming atmosphere throughout my stay, the rooms were comfortable and well-maintained providing a cozy treat a special mention goes to Reema, at reception for her exceptional service that stood out her professionalism and attentive made the check-in process smooth and she went above and beyond to ensure great service during my stay. the hotel's strategic location adds to the overall appeal make it convenient
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Anas Arjawi, Gestion de l’hôtel
Dear Mr. Wissam,I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely,
5 sur 5
par un voyageur

Exceeded expectations

Publié le 13 août 2023 sur Hotels
Excellent hotel in terms of overall aesthetic , design, comfort, and location. My room
Commentaires de Gestion de l’hôtel
16 août 2023 par Anas Arjawi, Gestion de l’hôtel
Dear Jerry, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas ArjawiRevenue Manager