Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2022 par GM, Gestion de l’hôtel
Dear Eric,
I'm glad that we met your expectations. We can't thank you enough for staying with us and hope to host you again shortly.
Sincerely,
Brian Rhoton
General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Clean but could use an update. Good value for the price.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par GM, Gestion de l’hôtel
Dear Melody, Thank you for choosing to stay with us and for taking the time to leave a review. Your feedback is important to us, and we appreciate your honesty. We are committed to providing the best experience for our guests, so we apologize for not meeting your expectations. We value your input regarding recommended updates and will use it to guide our efforts to improve. We are grateful for your business, and we hope to have the opportunity to welcome you back for a better experience. Best, Suzie P., GM
par un voyageur
Stay was fine. Perfectly average.
Publié le 29 sept. 2024 sur HotelsEverything was safe and secure in the building and in the parking lot. My kids loved the Glass elevators. My youngest enjoyed running laps around the floor. What was amazing is that no matter how fast he ran, you could not hear a thing. It was definitely dated and old. I also feel like the type of room that we purchased was different from the room that we received. We reserved a junior suite which had (according to the website) a separate bedroom, but the room we had had a king size bed with a sofa next to it.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Anonymous, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Best, Suzie P., GM
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Glen, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Suzie P., GM
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par GM, Gestion de l’hôtel
Dear Michael, At our core, we're passionate about delivering unparalleled hospitality. Your feedback is truly appreciated and we're sorry we fell short. We're eager to go above and beyond during your next visit. Sincerely, Suzie P., GM
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Dear Lisa, We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Suzie P., GM
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Bathroom had a train whistle noise twice in the middle of the night, water pressure or air, confounded like a Tornado siren
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Dear Randall, I want to extend my sincere apologies for the disturbance that affected your sleep. Your comfort and satisfaction are of the utmost importance to us, and I regret that we fell short of meeting your expectations. Your feedback is incredibly valuable to us, as it allows us to continuously improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, Suzie P., GM
par un voyageur
Keep it moving
Publié le 24 sept. 2024 sur HotelsReservations didn't come over so add 20-25 minutes for check-in. Carpets were being cleaned so we had to vacate our rooms after 1st night and check in again 2nd night (of 3). Paid for executive suite and got a regular room the first night. View to outside was of the AC unit on the roof. Fixtures and rooms outdated, front of building looks dilapidated. Hidden "resort" fees. Just avoid the headaches and go somewhere else.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear James, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Suzie P., GM
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Anonymous, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Suzie P., GM
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Joan, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Suzie P., GM
