Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice and Quiet
Publié le 6 oct. 2024 sur HomeAwayNice place to stay for a few days. We just needed a bed, a shower and a refrigerator and a much better option than a hotel. This place had that and then some.
par un voyageur
Nice and quiet.
Publié le 30 sept. 2024 sur HomeAwayThe only problem we gad was the toliet sear. This comes off easily.
par un voyageur
Good
Publié le 19 mai 2024 sur HomeAwayIt was nice
par un voyageur
KYKX Big Bass Bonanza
Publié le 12 mai 2024 sur HomeAwayThis is the second year in a row we stayed here and plan on coming back. Very nice place
par un voyageur
Jefferson Get-a-Way
Publié le 29 avr. 2024 sur HomeAwayEnjoyed the stay! Perfect for 2 couples!
par un voyageur de Waxahachie
Lack of Response
Publié le 21 oct. 2023 sur HomeAwayThe property was clean & looked just like the pictures. Unfortunately, we had a few small issues that would have been easily resolved but the manager did not respond to any of our correspondence until after check out.
Prior to checking in, I sent two chat messages to the property manager in the VRBO - no response.
Upon arrival, we entered the property & the smell of air freshener was very overwhelming. The home had 5 plug in air fresheners all on the highest scent level. We moved the air fresheners outside & that solved the problem.
The first night was ok except the flange in the toilet was broken causing the toilet to run all night. In addition, the Wi-Fi did not work.
The next morning I called the manager and left a message regarding the two issues. I never received a call back.
That next night, we turned the water off to the toilet and had to turn it back on and off every time we used it. That evening, while taking a shower, a scorpion bite my uncles foot.
I contacted the manager again the next morning and left a second voicemail message. She later return my call and noted the Wi-Fi sometimes has issues (as noted in other VRBO reviews) and the toilet was working fine they day before when she was at the property. She informed me that my voicemail message was not returned because she was at church when I called.
I understand all stays are not perfect but I give the 2 star rating due to the lack of response and the lack of accountability for to fix the issues.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Jessica, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
- We understand how important communication is to our guests. We sincerely apologize that our communication and response times impacted your stay. We take our guest experience seriously and strive to provide an enjoyable stay for each guest.
- Thank you for reaching out to the Guest Contact during your stay. We did everything we could to resolve your concerns immediately so that you could enjoy the home. The running toilet issue has been fixed.
- As the home is located in East Texas, scorpions can be prevalent in the area and occasionally enter if doors are left open. We have ongoing pest control that manages and protects the home from these issues. We’re sorry to hear about your experience with these pests.
- Considering our property is close to a lake, and is not in the middle of town, sometimes there isn't the best internet connection. Unfortunately, this is out of our control and we apologize for the inconvenience.
- We’re happy to share that no issues were reported by the guests who stayed the following weekend. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!
par un voyageur de Fort Worth Texas
I little slice of heaven!
Publié le 16 oct. 2023 sur HomeAwayMy son and I went for a father son weekend. It was going to be cut short by a day due to me not feeling well but the owner was super nice and extended the stay a day at no charge! The property is nice and clean and the neighborhood is super quiet. We enjoyed cooking out, amazing Star watching, and constant deer watching right in the yard. We are looking forward to returning soon for a longer visit.
par un voyageur
Mother/ Daughter Get Away
Publié le 24 juill. 2023 sur HomeAwayWe really enjoyed the Jefferson Retreat. It was off the beaten path and that is what we were looking for. We loved all the nature around us. We saw deer and a racoon. (That is exciting for us City Folks!) We met the neighbor's dog, Sassy. She is a white Golden Doodle and is precious! We were able to take her on walks with her leash. We enjoyed swimming at Dangerfield State Park. We rented a paddle boat and a canoe. We enjoyed evening swims a little closer to the property (no water rentals there). We enjoyed the shops and restaurants in Jefferson. If you are a coffee drinker, The Hive is a must. The Jefferson Retreat and surrounding area would be stunning when the leaves change colors in the fall.
par un voyageur
Nice
Publié le 5 juill. 2023 sur HomeAwayBccfgj
par un voyageur
Sisters Weekend
Publié le 5 juill. 2023 sur HomeAwayThe house was very clean and decorated so cute . It was perfect for four sisters to spend time together. Nice neighborhood and close enough to drive to Jefferson to shop and eat !
Highly recommend and plan to return.
