Note fondée sur 356 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Ricardo, We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Rude employee, nasty rooms and lots of roaches in the drawers
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
Apologies for the inconvenience caused, Tabitha! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Eva
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Eva, Gestion de l’hôtel
Hi, Ken! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Eva, Gestion de l’hôtel
Hi, Neal! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Eva
par un voyageur
Publié le 7 juill. 2024 sur Expedia
The first room i checked into the beds had no covers, the air wasn't on. Went back to the front desk to get another key to a different room, when i asked for smoking, nothing was available... Went into the non smoking room, TRASH!!!
The air took a while before it kicked in. I tried to watch the television, it started playing, then went to a black screen (sound but no picture). THEN there were the roaches!!!! The first one crawled on the coffee table towards my purse. At first i thought i was losing it, until another one crawled on the table with the lights on. I drifted and when i woke up, there was a roach on the pillow i was sleeping on. Then i looked at the headboard and they were crawling out of the headboard.
I checked out and the "manager" said he would assess the situation and give me a call about a refund.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Eva, Gestion de l’hôtel
We are sorry to hear about your experience, LaShondra! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Eva
par un voyageur
Publié le 6 juill. 2024 sur Expedia
I’m not looking for 5-star accommodations at the motel price; however, there were a number of things that should’ve been fixed before signing that room: 1) no coffee pot in room (coffee was there; just no pot. I got one from the front desk.) 2) bath light did not work—kind of important when using the toilet or taking a shower. 3) Bed lamp did not work (knob missing), making one have to get out of bed to fit of last light.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Eva, Gestion de l’hôtel
Sincere apologies, Mark! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Eva
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Eva, Gestion de l’hôtel
Thank you for sharing your seamless experience, George! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
par un voyageur
Publié le 5 juill. 2024 sur Hotels
par un voyageur
Publié le 18 juin 2024 sur Expedia
I am not sure what property is shown in Expedia, because when we got there the pool was filled in, there was no breakfast, we had to ask for towels—3 people, 2 towels in the room. We had to go get toilet paper from the front desk because no one fille it and the roll in the room was less than half when we arrived. The toilet leaked, too. On the plus side, most of the people we dealt with were nice and the hot water worked. We just felt it was not what was advertised.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Barbara, Gestion de l’hôtel
Hello, Christa! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
