Note fondée sur 342 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2023 sur Expedia
Il manquait un peu plus de propreté. Ex:-Rideau de douche pas tres propre, le couvrelit taché.
Points forts: le personnel est tres gentil, disponible et accueillant.
par un voyageur
Publié le 25 nov. 2021 sur Expedia
Correct
par un voyageur de MARRERO
Publié le 31 oct. 2024
Commentaires de Gestion de l’hôtel
27 nov. 2024 par NICK , Gestion de l’hôtel
ear Kathleen,Thank you for sharing your feedback regarding your recent stay. We are sorry to hear that your experience did not meet your expectations.Your input is invaluable as we continuously strive to improve. If you could provide more details about your concerns, it would help us address any issues and ensure a better experience for future guests.We hope you’ll give us another opportunity to provide you with the quality stay you deserve.Best regards,Quality Inn Washington Court House
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par NICK , Gestion de l’hôtel
Dear Santana,Thank you for your perfect score and for sharing your experience! We are delighted to know that you had a great stay with us. Your positive feedback encourages our team to continue providing excellent service.We look forward to welcoming you back in the future!Sincerely,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
par un voyageur
Publié le 27 août 2024 sur Expedia
Staff was awesome and extremely friendly.
Commentaires de Gestion de l’hôtel
29 août 2024 par NICK , Gestion de l’hôtel
Dear Brandon,Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our staff made such a positive impression on you. Providing friendly and exceptional service is our top priority, and it’s wonderful to know that we succeeded during your stay.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to reach out.Best regards,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par nick , Gestion de l’hôtel
Dear Debra,Thank you for sharing your experience and for rating us 8 out of 10! We're glad to hear that you had a positive stay overall. We truly appreciate your feedback and will share your comments with our staff to ensure we continue to improve and provide the best possible service.If you have any specific suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to reach out. We hope to welcome you back soon!Best regards,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
par un voyageur
Publié le 25 août 2024 sur Hotels
Check in is at 3. We weren’t there by 6 pm & got a call from the staff stating that they were full and needed our room. They wanted to make sure we were coming. I told them we would be there by 9 & not to give our room out. We got there and they were NOT even close to being full. They were just trying to get our room paid in full before we got there. I chose “pay at hotel” on hotels.com. Apparently they didn’t like that choice in the 3rd site booking. Got to our room & fridge would not close & was leaking on the floor. There were 2 men sitting in a truck smoking & as we were walking in 1 of them was trying to hit on my 14 year old daughter. We were with her and he actually did this!!! Did not feel safe there at all.
Commentaires de Gestion de l’hôtel
29 août 2024 par nick , Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your experience with us. I am deeply sorry to hear about the issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and I sincerely apologize for the inconvenience and discomfort you faced.Regarding the call you received prior to your arrival, I apologize if it caused any confusion or concern. We aim to ensure smooth check-ins for all our guests, and it seems we fell short in this instance. I will be addressing this matter with our front desk team to prevent similar occurrences in the future.The situation you described involving your daughter is extremely concerning, and I want to assure you that guest safety is our top priority. We will be investigating this incident further to ensure the safety and comfort of all our guests.Additionally, the condition of your room, including the refrigerator issue, is unacceptable, and I apologize for the inconvenience it caused. We are taking immediate steps to rectify these issues and improve the overall quality of our accommodations.If you are open to discussing your experience further, I would welcome the opportunity to speak with you directly. Your feedback is invaluable as we work to improve our services and ensure a better stay for all our guests.Thank you for bringing these matters to our attention. We hope you will consider staying with us again so that we can provide you with the positive experience you deserve.Best regards,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par nick , Gestion de l’hôtel
Dear Mark,Thank you for taking the time to provide feedback about your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations, and I sincerely apologize for any inconvenience you encountered.We take your concerns very seriously and will be addressing them with our team to ensure improvements are made. If you would be willing, I would appreciate the opportunity to discuss your stay further to better understand how we can make things right. Please feel free to contact me directly at your convenience.We hope to have the chance to welcome you back in the future and provide the quality experience you deserve.Best regards,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par NICK , Gestion de l’hôtel
Dear Matthew,Thank you so much for your perfect 10/10 rating! We're thrilled to know that you had a great experience with us. Your positive feedback means a lot to our team, and we’re excited to welcome you back for another wonderful stay.Sincerely,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff was friendly. Hot tub was advertised but is filled in with cement. Take it off of the list of amenities, please.
Commentaires de Gestion de l’hôtel
21 août 2024 par NICK , Gestion de l’hôtel
Dear Sarah,Thank you for sharing your feedback and for mentioning our friendly staff. I apologize for the outdated information regarding the hot tub. We appreciate you bringing this to our attention and will update our amenities list to avoid future misunderstandings.We hope to have the opportunity to welcome you back and provide an improved experience.Sincerely,Nick PatelGeneral ManagerQuality Inn Washington Court HouseJeffersonville, OH
