Note fondée sur 372 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
별로임
Publié le 30 juill. 2024 sur Hotels별로임
Commentaires de Gestion de l’hôtel
8 août 2024 par 총지배인, Gestion de l’hôtel
안녕하십니까 고객님, 엠버호텔입니다.투숙하시는 동안 저희 엠버호텔이 만족스러운 기억을 남겨드리지 못해서 매우 죄송합니다.불편하신 부분이 있다면 고객님의 말씀을 적극 반영하여 말씀해주신 부분을 개선해 나가도록 노력하겠습니다.고객님의 소중한 여행에 불편함을 끼쳐드려 다시 한번 죄송하다는 말씀 드리며, 다음 투숙시에는 변화된 좋은 모습으로 만나뵙기를 바라겠습니다.감사합니다.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par 총지배인, Gestion de l’hôtel
Hello, this is Amber Hotel.Thank you for using our Amber Hotel and leaving valuable reviews.We are grateful that you felt comfortable during your stay at our hotel.We hope you had a happy trip to Jeju with our Amber Hotel, and if there is anything lacking, it will be an Amber Hotel that works harder.Thank you.
par un voyageur de Seoul, Korea
Publié le 5 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par 총지배인, Gestion de l’hôtel
안녕하십니까 고객님, 엠버호텔입니다.저희 엠버호텔을 이용해주시고 소중한 후기 남겨주셔서 감사합니다.고객님께서 저희 호텔에 머무시는 동안 편안함을 느끼신 것 같아 감사한 마음입니다.저희 엠버호텔과 함께 행복한 제주 여행이 되셨기를 바라며 부족한 부분이 있다면 더욱 노력하는 엠버호텔이 되겠습니다.감사합니다.
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2024 par 총지배인, Gestion de l’hôtel
안녕하십니까 고객님, 엠버호텔입니다.저희 엠버호텔을 이용해주시고 소중한 후기 남겨주셔서 감사합니다.고객님께서 저희 호텔에 머무시는 동안 편안함을 느끼신 것 같아 감사한 마음입니다.저희 엠버호텔과 함께 행복한 제주 여행이 되셨기를 바라며 부족한 부분이 있다면 더욱 노력하는 엠버호텔이 되겠습니다.감사합니다.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Property has no consistent hot water running to 4th and 5th floor. Water will be luke warm and then ice cold. Property was fully booked and staff was not able to resolve this issue. Another room booked on the 3rd floor was fine. When I ask the hotel to reimburse fee for one room, they declined although the basic needs of the room was not met. Would not recommend this hotel as there’s a good chance you may not be able to take a shower. Save your money as there are plenty other options available.
Commentaires de Gestion de l’hôtel
25 mai 2024 par 총지배인, Gestion de l’hôtel
Hello, this is Amber Hotel.First of all, let me say I'm sorry. We sincerely apologize for any inconvenience caused during your stay due to the water temperature in your room. As you said, there were no rooms of the same type available on that day, so we opened a different type of room and tried to help you change the room the next day. We also raised the water temperature a little higher, but we were not able to satisfy you, so we are truly sorry. We at Amber Hotel will actively reflect your comments and improve the areas you mentioned. Please also understand that if you request a refund after you have checked out, a refund will not be provided.We would like to once again apologize for the inconvenience caused to our customers due to insufficient service, and we are very sorry that our Amber Hotel did not leave you with satisfactory memories.Amber Hotel will reflect your opinions and always provide the best service and sincerity.thank you.
par un voyageur
Publié le 20 mai 2024 sur Expedia
In Jeju city very close to airport. Room was spacious and clean. Staff were not very friendly (no smile or even acknowledgement from reception staff), and also could not speak English. Breakfast buffet provided but nearly all Korean with little vegetarian options apart from the bread.
Commentaires de Gestion de l’hôtel
24 mai 2024 par 총지배인, Gestion de l’hôtel
Hello, this is Amber Hotel.Thank you for staying at our hotel and leaving a review. However, we apologize for the inconvenience caused by our employee's attitude when using it. We will try to reflect your opinion and correct it.If you visit our Amber Hotel next time you stay, we will show you a better appearance that has changed even more..We will always be an Amber Hotel that provides the best service and sincerity.Thank you.
par un voyageur de Bothell
Publié le 15 mai 2024 sur Expedia
Very convenient at Jeju dt. Great location, near to the lotte duty free mall, and multiple choices for public transportation, easy to go to everywhere.
Commentaires de Gestion de l’hôtel
15 mai 2024 par 총지배인, Gestion de l’hôtel
Hello, this is Amber Hotel.Thank you very much for using our Amber Hotel and leaving valuable reviews.I'm glad you felt comfortable during your stay. And as you said, it's located in the city, so it has the advantage of convenient public transportation.I hope you had a pleasant trip to Jeju with our Amber Hotel and we will continue to be an Amber Hotel that does our best to customers.Thank you.
par un voyageur
Publié le 28 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par 총지배인, Gestion de l’hôtel
Hello, this is Amber Hotel.Thank you for visiting our Amber Hotel and leaving a valuable review.I'm glad that you felt comfortable without any inconvenience during your stay.I hope to see you again with our Amber Hotel on your next trip, and I will show you how to improve and always do my best.Thank you.
