The owners are the same as the other "9-out-of-10 nice people" in their culture. However, this is in fact the problem most of the time I travel. Although I always make certain that I possess documentation for all my experiences while travelling, including videos, I am afraid that "online-reviews" are no longer a valid form of consumer advocacy, as when the truth comes-out in my reviews, for the sake of "profit," I am asked to re-write my reviews, as they do not get approved. My biggest disappointment there is that, although they made various mistakes that compromised my enjoyment (in order for me to feel like I had the experience that I deserved for what is, to me, money that is very hard to come by), that they did not offer any kind of discount, reimbursement, or compensation to me, even when I felt like I had to vacuum my own room, both before, and also after they had mistakenly scheduled maintenance in my room. They did, however, accept my own gifts to them prior quite happily. :(