Note fondée sur 402 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Food options were not very good
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kirk,Thank you so much for the high rating. We apologize for any disappointment in our food offerings, and we'll be sure to take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope you'll consider returning for an even more exceptional stay in the future.Sincerely,Rick NormanGeneral Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Enjoyable upscale place
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Thank you for your short yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Courtyard by Marriott Jekyll Island.Sincerely,Rick NormanGeneral Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Front desk reception not good
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Richard,It's disheartening to hear that the reception experience did not meet your expectations. A warm and welcoming arrival is a priority to us. Your feedback is valuable and will be shared to ensure improvements are made. Thank you for bringing this to our attention, and it's hoped that your next visit will offer a more pleasant encounter.Sincerely,Rick NormanGeneral Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Hotels.com will not refund
Publié le 8 sept. 2024 sur Hotels, We checked in got keys to our room and after a very long walk down two separate hallways all I wanted to do is sit on the balcony and stare at the ocean, staring since that’s what we paid for.
Nope we opened blinds of a very hot room, air was off, we had a few of a parking lot.
My husband and I immediately walked the long walk to elevator and back to lobby and was told they did not have available and had no others options but we would only be charged for the room we had. This would have been nice to have known ahead of time we could have booked another hotel but we just agreed with the new price and stayed. The hotel gave receipt after leaving and hotels.com was charged the corrected price.. unfortunately we still have not received a refund.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jason, Thank you for sharing your feedback. We regret that your experience did not meet your expectations and that you faced some challenges during your stay. This is not the standard we aim to provide and we apologize for any inconvenience you experienced. Additionally, we're sorry to hear that there may have been an issue with the billing of your reservation. We understand your frustration and are committed to correcting any issue that may need to be rectified. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for an overall improved stay in the future. Sincerely,Rick NormanGeneral Manager
par un voyageur de Richmond Hill
Publié le 6 sept. 2024 sur Expedia
First time here with family and we had a wonderful time.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Virgil,We're proud to have earned your outstanding review of Courtyard by Marriott Jekyll Island! It was our pleasure to make your first visit a wonderful experience, and we hope you'll come back.Sincerely,Rick NormanGeneral Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
They are falsly advertising a “Parking Lot View” room as a room with a “view” on xpedia and other Apps - beware , horrible customer service when trying to get refund…BEWARE
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Chris,We're sorry that the view from your room did not meet your expectations. While this is not the experience we aim to provide, issues sometimes occur when booking through a third party due to their site not syncing with our availability. To ensure room availability, we always recommend reaching out to us to secure a reservation. We hope to provide a better experience on your next visit.Sincerely,Rick NormanGeneral Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Hotels
