Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
20 year anniversary trip
Publié le 8 sept. 2024 sur HotelsThe grounds were updated and very nice. The access to the beach, pool, patio, restaurant and bikes were excellent. They had just survived a hurricane so reconstruction was underway on several hotel rooms around our room. We had a ground level room on the far end of the hotel. It smelled musky like a camp smell. We stayed for 5 days and ended up coming home with the smell on all our things including the food we brought for snacks. We also now have respiratory issues from all the moisture in our room. The room looked very run down and carpets stained and smelled of urine. The dry wall in the bathroom was peeling and chipping and the shower head was old and sprayed unevenly. It soaked the floor outside the shower too because of how the door swung open. The room was truly beat up and should have been priced as a motel rate. We over payed for the quality of the room. We did however sleep well on the comfortable bed and pillows. The hotel staff at arrival were very nice and helpful. The food for breakfast, lunch and dinner were absolutely delicious. The pool area and patio and grounds were very nice. The 100’s section of the hotel needs major updating on the interior though and not worth $1500 for the five days. More like 100 a night. We also did not have a smart tv so no movie streaming for late night movies. Bummer!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
It was an honor to host your 20th-anniversary trip at our resort. While we're pleased to read you found our beds comfortable, we apologize for the odor, as well as your other concerns. Rest assured, your comments will be shared with the appropriate teams to ensure your issues are addressed. Despite this, we hope you enjoyed exploring Jekyll Island on our bikes and that you had a chance to relax at our refreshing pool. Please consider giving us another opportunity to exceed your expectations. Sincerely,Paul HartmannGeneral Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Some room options we like were unavailable at the time of stay as the hotel was still trying to recover from hurricane Debbie. Overall a good experience.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Shana,Thank you for sharing your review with us. We’re pleased you enjoyed your stay despite some room options being unavailable as we recover from Hurricane Debbie. We hope to offer you your preferred room options on your next visit to Holiday Inn Resort Jekyll Island.Sincerely,Paul HartmannGeneral Manager
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
Publié le 5 sept. 2024 sur Hotels
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Great location and clean...property is being improved as we speak and I'd definitely return!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Allene,Thank you for your review! It's wonderful to know our fantastic location was a highlight of your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to. Take care, and know we look forward to your return!Sincerely,Paul HartmannGeneral Manager
par un voyageur
Disappointed
Publié le 22 août 2024 sur HotelsHotel is overpriced for what it is. Paid for a premium ocean view and could see a sliver of ocean. Requested a second floor room and had a first floor so could not enjoy it at all because we had dogs. Paid ridiculous resort fee, no idea why. We had 2 bath towels for a week and pool towels were almost always gone. Thankfully, we brought our own. We even had to go buy toilet paper. We called front desk for towels and toilet paper, but just rang. Bonfire was lit 2/5 nights there. We did request it to be lit one night and were told they would be a couple of minutes. It was never lit. Property was cleaning up from recent tropical storm, but rate should have reflected that.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager , Gestion de l’hôtel
Thank you for spending five nights at Holiday Inn Resort Jekyll Island. It was an honor to host your family, including your four-legged companions. However, we're sorry the view from your room wasn't what you expected, and we regret you didn't receive adequate in-room amenities. Rest assured, your feedback will be provided to our housekeeping team so they have the opportunity to improve. We hope to have another chance to provide you with the attentive service you deserve. Sincerely,Paul HartmannGeneral Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
I love the chairs around the fire pit behind the motel that atmosphere was wonderful. I will be back again. I do travel frequently. A couple of things that need to be improved trim the hedges along the backside of the motel for the sidewalk. And in my room need to replace the plastic covering on the lights very very dim lighting in the bathrooms. The light in the ceiling was burnt out but the LED lights next to the mirror we’re fine it was just a plastic covering that was yellow really bad from the recent lightbulbs the incandescent burn the plastic turn them yellow.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear James,Thank you for choosing Holiday Inn Resort Jekyll Island and sharing your review. We are delighted you enjoyed the atmosphere around the fire pit and we appreciate your suggestions for improvement. Your comments are valuable to us and will help us enhance the experience for future guests. We look forward to welcoming you back on your next visit!Sincerely,Paul HartmannGeneral Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
We have stayed at this property multiple times and it’s always been fantastic. However after this stay we won’t be returning. Upon checking in our room smelled musty. Noticed mildew marks in the ceiling. It was two of us sharing a bed. One night my husband didn’t feel well so I went to lay in the other bed. The bedding was filthy, The air conditioning made a horrible sound that would wake me up. One ice machine didn’t work so the others were often empty. The coffee maker in my room didn’t work. They told me is was most likely operator error. I’ve stayed there before with no issue making coffee. One day the pool was closed. Chemistry was off. I get it that happens. The next day it opened and it was disgusting. Full of dead bugs and dirt. When you went to the office no one would be there. You would call and no one would answer. I killed a cockroach on my wall. The shower makes strange sounds. They built a new restaurant to replace the old bar. It totally kills the view. The Hoiiday Inn we so much loved is definitely a thing of the past.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Jen,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret your disappointment with your most recent stay. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It is our hope that you will give us another chance to change your lasting impression.Sincerely,Paul HartmannGeneral Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
We booked a full ocean view room, but the room that we received was a partial ocean view. We did ask the staff about this, but were told that it was ocean view. Having been to the property previously, we were aware of which rooms were full view, and that was not the case here, where a separate building blocked our view to the beach. We also had to go to the front desk to get a linen/towel replacement for the second night. I don't know if they do not change out linens automatically anymore if you only stay 2-3 days, or if they had forgotten our room. We called, and were told that towels were on the way, but 45-50 minutes later we had to go get them ourselves. The bed was a king, but not very comfortable. On the positive side, the property is convenient and walkable, and it is pet-friendly. As noted above, we have been this property in the past, and had a good experience. It's possible that this was just a one-off, but we came away very disappointed this trip.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Nancy, Thank you for sharing your detailed feedback. We're disappointed to hear that your recent stay did not meet your expectations, especially regarding the room view and the delay in receiving fresh linens and towels. Your comments are invaluable to us as they highlight areas where we can improve, and we'll address these concerns with our team. On a positive note, we're glad you found our location convenient and appreciated the pet-friendly environment. We hope you'll consider giving us another opportunity to provide the experience you enjoyed on previous visits.Sincerely,Paul HartmannGeneral Manager
