Note fondée sur 798 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien !
Publié le 29 juill. 2019 sur HotelsHôtel très bien situé, proche de la plage(5 minutes à pied.) Personnel agréable et arrangeant.
Commentaires de Gestion de l’hôtel
1 août 2019 par General Manager, Gestion de l’hôtel
Dear Olivier,
A convenient location makes all the difference, and we're delighted to know ours could help you enjoy your stay. Our team works hard to deliver courtesy and convenience that you can count on. It is our hope that we can make each stay more memorable than the last, and we look forward to making your next visit even better.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Arvid,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at Seafarer Inn & Suites, Ascend Hotel Collection. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The night view of the pool was amazing!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jane,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the amazing night view of the pool. It’s a beautiful spot to relax and unwind after a busy day. We strive to create memorable experiences for our guests, and your appreciation means a lot to us. We hope to welcome you back soon so you can enjoy more evenings by the pool!Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Hotel staff was amazing! Loved our stay there! Will be staying again!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Dawn.Thank you so much for your kind words! We’re thrilled to hear that our staff made a positive impact on your stay. It’s our goal to provide exceptional service, and it’s wonderful to know we succeeded. We’re delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back soon.
par un voyageur de Lincoln
Publié le 16 sept. 2024 sur Expedia
Good value for the money, some evidence of upgrades in finishes, but outdated furniture and appliances.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rita,We appreciate your feedback on our hotel upgrades. Our team values your input to continually enhance our guests' experiences. Should you require any assistance or wish to offer further details, please feel free to reach out to our management team for their review and consideration.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Great location on Jekyll Island, not far from restaurants. Very near the path around the island, bikes are available to rent at the hotel. Comfortable beds. Very chilled out and relaxing location.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review! We're delighted to hear you enjoyed our location, the comfortable beds, and the bike rentals. We hope to welcome you back for another relaxing stay on Jekyll Island!Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Wow, thank you for the perfect rating! We're thrilled to hear you had such a great experience with us. We can't wait to welcome you back for another amazing stay!Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Staff on night shift was struggling. I had reserved a suite and they gave me a suite (room 327) that smelled like water damage, had an old smoke detector hanging 2 feet out of the ceiling, had a new smoke dector beeping and saying low battery, and had an empty slim Jim wrapper on the floor right in the middle of the closet. Couldn't do it... I went back and asked for another room. They gave me room 322. When I opened that room there were 3 people standing in the room. They gave me a room that was not available! The people in the room stated that wasn't the first time it happened to them. On the 3rd attempt they got it right, but I was subjected to the staffer who was trying to help me get all kissy kissy with her boyfriend on the elevator. The next day same staffer informed me that she was sorry, gave me some excuses, and told me she put something in the system so I could get a partial refund. Expedia tried to get the refund but they were unable to get in touch with management after trying for several days. This hotel should definitely do random drug test on their employees.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jason,Thank you for taking the time to share your experience, and we sincerely apologize for the multiple issues you encountered during your stay. The situation you described is far from our standards, and we regret that it affected your experience. We will address the concerns regarding cleanliness, room assignments, and professionalism with our team immediately. We appreciate your understanding and will work hard to prevent this from happening again.Sincerely, Hotel Manager
par un voyageur
Bad and good
Publié le 4 sept. 2024 sur HotelsOur room was not cleaned well when we arrived. Spent a lot of time making the room comfortable in order to rest. Smoke detector beeping non stop. Housekeeping came in the next day and cleaned properly.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Claudia,Thank you for your feedback. We apologize for the cleanliness issues and the beeping smoke detector upon your arrival. We're glad to hear that housekeeping addressed the situation the following day, but we understand the initial inconvenience it caused. Your comfort is important to us, and we appreciate your patience. We'll work on improving these areas to ensure a better experience in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Very well maintained and near to beach. Food options could have been better
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sathish Kumar,Thank you for your feedback! We're glad to hear that you found the property well-maintained and conveniently located near the beach. We appreciate your suggestion about improving food options and will work on enhancing our offerings. We hope to welcome you back for an even better experience next time!Sincerely, Hotel Manager
