Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Mrs, Theodora,I hope this message finds you well. We recently received your survey feedback, and we wanted to personally express our gratitude for taking the time to share your thoughts about your recent experience with us.We're delighted to hear that all our staff were helpful during your visit. Your satisfaction is our top priority, and feedback like yours inspires us to continue delivering the best service possible. We look forward to welcoming you back in the future.At Aston Jember, we strive to create an environment where every guest feels welcomed and valued. Your positive feedback motivates us to continue delivering outstanding service and ensures that we maintain the high standards we set for ourselves.We look forward to the opportunity to welcome you back in the future and provide you with another exceptional experience.Kind regards,Wahyu Ari SaputroGeneral Manager
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Mrs. Wati,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations.We strive to provide the best possible service to all our guests, and we are truly sorry that we fell short during your stay. Your comments are very important to us, and we will be addressing the issues you mentioned to ensure they do not happen again in the future.If you would be willing to discuss your experience further, we would greatly appreciate the opportunity to make things right. Please feel free to contact us directly at [your contact information] so we can address your concerns personally.Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Wahyu Ari SaputroGeneral Manager
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Mrs. Ester,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us. Your kind words about our service and facilities mean a lot to us. Our team works hard to ensure every guest has a memorable stay, and we’re delighted that we were able to meet your expectations.We look forward to welcoming you back soon and providing you with another exceptional experience. Thank you for choosing us!Kind regards,Wahyu Ari SaputroGeneral Manager
par un voyageur
Publié le 9 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 mai 2024 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Bapak Suwardy, Salam hangat dari ASTON Jember Hotel and Conference Center. Terimakasih telah memilih kami sebagai tempat Anda menginap selama berkunjung ke Jember. Kami berterima kasih atas ulasan anda, kami akan meningkatkan pelayanan demi kenyamanan tamu-tamu tercinta kami. Kami menempatkan pengalaman dan kenyamanan tamu-tamu kami sebagai prioritas kami. Kami sangat terkesan atas ulasan yang sangat berharga ini dan kami tunggu lagi kedatangannya untuk menginap di ASTON Jember Hotel and Conference Center. Hormat kami, Wahyu Ari SaputroGeneral Manager
par un voyageur
Publié le 4 mai 2024 sur Expedia
Old hotel condition
Commentaires de Gestion de l’hôtel
24 mai 2024 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Mr. Abd Shukor,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for taking the time to share your feedback. We acknowledge your comments about the condition of the hotel. While our hotel does have a history, we strive to maintain it to the highest standards and provide a comfortable and enjoyable experience for our guests.We are continuously working on updates and improvements to ensure that our facilities meet our guests' expectations. Your input is valuable to us, and we will take it into consideration as we plan future enhancements.We hope to have the opportunity to welcome you back and provide you with an improved experience.Kind regards,Wahyu Ari SaputroGeneral Manager
par un voyageur
Publié le 28 mars 2024 sur Expedia
Great value! Comfortable room and friendly staff. Price was great!
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Mr. Jason,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. Providing excellent value, comfort, and friendly service is our top priority, and we're glad to have met your expectations. We hope to welcome you back again soon!Kind regards,Wahyu Ari SaputroGeneral Manager
par un voyageur
4 star hotel feels like 3 star.
Publié le 29 avr. 2023 sur HotelsThis hotel is old and starts to run down. Hotel smells like cigarette smoke. Breakfast is bad. The food doesn't have taste. The room is not clean. This is definitely not a 4 star hotel. It is 3 star to me.
Commentaires de Gestion de l’hôtel
2 mai 2023 par Wahyu Ari Saputro, Gestion de l’hôtel
Dear Mrs. Wimala Brown,Warmest greetings from ASTON Jember Hotel & Conference Center.We are so sad to read your review, in another way your review is so constructive to us. We do apologize for all the things you have experienced. Starting from the hotel smell, the breakfast, the food until unclean room you have found. We will fix it one by one. Actually we are doing a rejuvenation to the hotel, starting from renovating the room, repainting the corridor and every single thing at the hotel. We will do calibration for the food taste, to meet guests expectation. Until we meet again, Mrs. Wimala Brown.Thank youRegards,Wahyu Ari SaputroGeneral Manager
par un voyageur
Publié le 23 août 2022 sur Expedia
Thank you
par un voyageur
Publié le 3 janv. 2021 sur Hotels
par un voyageur
Publié le 5 mars 2020 sur Wotif
The staff were very friendly and professional,and made me feel at home
The breakfast selection caters for all tastes.
The hotel is doing it's part to save the environment by not using plastic water bottles.
