Note fondée sur 1 658 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Great service.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ash, Gestion de l’hôtel
Thank you so much for your wonderful review, Margarita! We’re thrilled to hear that you enjoyed your stay with us. Your support means a lot to us! We can’t wait to welcome you back soon!
par un voyageur de Terrebonne
Publié le 30 sept. 2024 sur Expedia
La propriété et le service a la clientèle étaient exceptionnels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ash, Gestion de l’hôtel
Thank you so much for your wonderful review, Shadai! We’re thrilled to hear that you enjoyed your stay with us. Your support means a lot to us! We can’t wait to welcome you back soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ash, Gestion de l’hôtel
Thank you so much for your wonderful review, Shahid! We’re thrilled to hear that you enjoyed your stay with us. Your support means a lot to us! We can’t wait to welcome you back soon!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Réservation pour 3 personnes, nous avons dû préparer le sofa et notamment aller à la lingerie chercher le nécessaire ainsi que le linge de toilette…
Pas de wifi durant tout le séjour !!!
Les clients rapportent de la nourriture dans leur chambre donc ne soyez pas étonnés de voir des poubelles débordantes à chaque étage et fatalement des pièges à rats !!!
Le personnel n’est pas désagréable….mais il ne faut pas trop en demander…
L’emplacement est top : navette pour rejoindre Manhattan ou autre toutes les 10 min , restaurants de proximité ….
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ash, Gestion de l’hôtel
Hey Stephanie. Thank you for taking the time to provide your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with having to prepare the sofa and retrieve items yourself, as well as the issue with Wi-Fi. This certainly does not reflect the high standard of service we aim to provide. Regarding the trash situation, we regret that this detracted from your experience, and we are addressing this issue to ensure it doesn't affect future guests. On a positive note, we're glad you enjoyed our convenient location and shuttle service, and we appreciate your recognition of the staff. We value your feedback and are working hard to improve in these areas. Thank you once again for your review.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
All was perfect!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ash, Gestion de l’hôtel
Thank you so much for your wonderful review, Micheline! We're thrilled to hear that you enjoyed your experience with us. We appreciate your support and can't wait to welcome you back soon!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Séjour très agréable dans cet hôtel moderne, propre, et calme.
Facilité de transport en bus vers Manhattan car l'arrêt de bus est en face de l'hôtel. Le personnel accueillant, souriant répond facilement aux questions.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Ash, Gestion de l’hôtel
Hey Guy. Thank you so much for your fantastic 10/10 review! We’re thrilled to hear that you had such a great experience with us. We can’t wait to have you back and hope your next visit is just as enjoyable. If you ever need anything or have suggestions, don’t hesitate to reach out. Thanks again for your support!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The location of this hotel was convenient .
However, for the following reasons, I would reconsider many times before booking again this hotel:
- the wifi wasn’t working and I had to buy extra data to be able to use my phone since it was a work trip and absolutely needed internet!
- the room wasn’t cleaned everyday!
- the soundproofing was terrible; we were listening to our neighbors conversations and the tv was on all night we couldn’t sleep all night !
- the coffee machine was out of order for 4 days out of 5!
I would appreciate a compensation for all the things promised in this hotel that I unfortunately didn’t get.
Thank you
- Vanessa
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Ash, Gestion de l’hôtel
Hi Vanessa. Thank you for taking the time to provide detailed feedback on your recent stay. We’re glad you found our location convenient, but I’m truly sorry to hear about the issues you encountered during your visit. I apologize for the inconvenience caused by the WIFI not working, the lack of daily room cleaning, and the noise from neighboring rooms. We understand how crucial a reliable internet connection is, especially for work trips, and we regret that we fell short in this regard. We've worked on resolving these issues and hope you give us another chance in the future. Thank you again for bringing these matters to our attention.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Pour ceux qui vont à NY le bus est en face ! 9,40$ allez-retour
Beaucoup de restaurants autour
Bon déjeuner mais il manque d'espace pour manger. Personnel super sympathique
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Ash, Gestion de l’hôtel
Hey Josee!! Thank you so much for your fantastic 5/5 review! We can’t wait to have you back and hope your next visit is just as enjoyable. If you ever need anything or have suggestions, don’t hesitate to reach out. Thanks again for your support!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Tres propre
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Ash, Gestion de l’hôtel
Hey Gaby! Thank you so much for your fantastic 5/5 review! We’re thrilled to hear that you had such a great experience with us. We can’t wait to have you back and hope your next visit is just as enjoyable. If you ever need anything or have suggestions, don’t hesitate to reach out. Thanks again for your support!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
À recommander !
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Ash, Gestion de l’hôtel
Hey Ania!! Thank you so much for your fantastic 4/5 review! We’re thrilled to hear that you had such a great experience with us. We can’t wait to have you back and hope your next visit is just as enjoyable. If you ever need anything or have suggestions, don’t hesitate to reach out. Thanks again for your support!
