Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Correct
par un voyageur
Publié le 26 juin 2024 sur Expedia
Good conditions, clean,
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Elena, Thank you for your feedback! We're delighted to hear you found the conditions at Extended Stay America satisfactory and enjoyed the cleanliness of our accommodations. We look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 25 juin 2024 sur Expedia
par un voyageur de Gatineau
Publié le 5 avr. 2024 sur Expedia
Avec des enfants ne reviendra pas
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marc, Thank you for taking the time to share your feedback with us. We genuinely value your input and apologize if your recent experience while traveling with children didn't meet your expectations. Ensuring a welcoming environment for all guests is our priority, and we'll carefully consider your comments to make improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
par un voyageur
Publié le 8 mars 2024 sur Expedia
The included breakfast only had two choices of muffins daily. On the first day we also had oatmeal but that was it.
Customers were yelling at each other in the corridor and were smoking weeds.
The floor in the room as sticky. Cupboards were old. The blind was broken when we came in but they came day 2 to fix it
Commentaires de Gestion de l’hôtel
9 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Melanie, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
par un voyageur
Publié le 4 déc. 2023 sur Expedia
Très mal propre et aussi voisin qui fesais du steak à minuit sa sentais partout
Beaucoup de bruit dans la nuit
Insectes sur les murs
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Steven, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
par un voyageur
Publié le 2 oct. 2023 sur Expedia
par un voyageur
François
Publié le 27 sept. 2023 sur HotelsL’hôtel est propre. Mais il faut avoir absolument une voiture. L’hôtel est en bordure de highway et aucun accès piéton.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Hotel Management, Gestion de l’hôtel
Dear FRANCOIS, Thank you for choosing Extended Stay America and sharing your positive feedback. We are pleased to read your generous remarks regarding the cleanliness of our property. However, we agree that our location may not be ideal for everyone, and we appreciate your understanding. Despite this, we make every effort to ensure a seamless visit for our guests. We hope you will consider revisiting us soon so we can provide you with an even more satisfying experience.Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Prêt de tout
par un voyageur
Publié le 11 sept. 2022 sur Expedia
the deplorable cleaning service, once a week, there is no change of towels, poor attention from the employees, I do not recommend anyone to stay in this hotel, dirty and always smells of marijuana
Commentaires de Gestion de l’hôtel
12 sept. 2022 par Hotel Management, Gestion de l’hôtel
Dear Monica, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
