Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Idéal pour un séjour sur New York à petit budget, transport en bus au pied de l’hôtel à moins de 5$
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Eva, Thank you for taking the time to share your feedback about your recent stay at Extended Stay America. We are glad to learn that you found our location convenient and our bus transport service affordable.We strive to provide a comfortable and budget-friendly experience for our guests. We are pleased to know that our location and transportation options meet your needs. Thank you again for choosing, and we hope to welcome you back in the future.Sincerely, Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Well situated next to a bus stop(320) that will get you downtown NYC in less than 30 minutes. However...this hotel is in dire need of a refurbish. Grungy also. Very noisy as you are near Patterson blvd. Godd selection of restaurants nearby.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Louis, Thank you for your feedback! We’re glad to hear you appreciated our convenient location and nearby dining options. We understand your concerns regarding the need for refurbishment and noise levels, and we are actively working on improvements to enhance our guests' experience. Your input is invaluable, and we hope to make your next stay even better. We look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur de Verdun
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 24 août 2024 sur Expedia
It was very practical for my trip and it reach my expectation
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Robert, Thank you for your feedback. We’re thrilled to hear that our hotel met your expectations and was practical for your trip. It’s wonderful to know we could provide the convenience you need. We look forward to welcoming you back to Extended Stay America and ensuring another successful stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Trop vieux. Doit être rénové. Très humide et bruyant de l extérieur. Très sale manque d hygiène
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Yohann, Thank you for your feedback. We apologize for the issues you experienced with the condition, cleanliness, and noise level at our hotel. Your comments are valuable, and we are currently addressing these concerns to improve our facilities and maintain a higher standard of hygiene. We understand your disappointment and are working to enhance our guests' comfort. We appreciate your input and hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Expedia
logement sale et humide réveil par l'alarme incendie sans aucune explication.
ascenseur en révision sans être prévenu a l'avance alors qu'on était au 3 e étage.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Amelie, Thank you for your feedback. We apologize for the issues you encountered with the cleanliness, dampness, and the fire alarm. We understand how disruptive this was and regret that you did not receive adequate communication. We also apologize for the inconvenience caused by the elevator being serviced without prior notice. Your comments are important to us, and we will address these concerns to improve our guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 juill. 2024 sur Hotels
par un voyageur
Publié le 11 juin 2024 sur Expedia
Boff
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Olivier, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our team is committed to addressing your concerns promptly to enhance the quality of our services. Your comments are valuable to us as we strive to improve. We appreciate your understanding and hope for the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 11 juin 2024 sur Expedia
Rooms with spider webs, bathroom door filthy and unhooked from the railing, accommodating on dish accessories ( plates utensils pots…)
Quiet, easy parking, handy with commuters to NYC. poor Breakfast ( muffins granola bars and hot beverages, when advertised “breakfast included”.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Jacinthe, Thank you for your detailed feedback. We apologize for the cleanliness issues you encountered during your stay, and we are actively addressing them to ensure a higher standard. We appreciate your positive comments regarding the convenience of parking and proximity to NYC. Your feedback on breakfast offerings is noted, and we will work to improve this aspect of our service. We hope for the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
