Note fondée sur 1 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the disappointment you encountered during your stay.We understand how frustrating it can be when things don’t go as planned, and we would greatly appreciate any additional details you can provide about your concerns so we can take immediate steps to improve. Your feedback is extremely valuable to us, as it helps us identify areas where we need to do better.Thank you again for your review, and we hope to welcome you back in the future under better circumstances.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Vert dirty
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your feedback. We deeply regret to hear that your experience with us did not meet your expectations, particularly regarding cleanliness. This is certainly not the standard we strive to uphold, and we sincerely apologize for any discomfort you experienced.Cleanliness is a top priority for us, and we take your comments very seriously. We are immediately addressing this issue with our housekeeping team to ensure this does not happen again in the future.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to leave us an 8 out of 10 rating! We’re glad to know that you enjoyed your stay with us. Your feedback is valuable, and we always strive to improve so that we can offer an even better experience next time.We hope to welcome you back again soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
WoW !
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Robert, Gestion de l’hôtel
Thank you so much for your incredible review! We're thrilled to hear that you had such a fantastic experience and that we were able to make your stay memorable. Your 5-star rating means the world to us, and we'll be sure to share your feedback with the entire team. We can't wait to welcome you back for another WOW-worthy stay! Safe travels until then!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Divan tâché, salle de bain aurait besoin d'un gros rafraichissement.
Très bruyant à l'étage 7, en autre méga party en pleine nuit.
1 ascenseur seulement fonctionnel
Commentaires de Gestion de l’hôtel
6 sept. 2024 par La Quinta Inn & Suites , Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconveniences you experienced, including the stained sofa, the condition of the bathroom, the noise on the 7th floor, and the elevator issue.We understand how these issues impacted your stay, especially the noise disturbance and the limited elevator access. Our team is working diligently to address these concerns, including improving the cleanliness and comfort of our rooms and managing noise levels better for all our guests. We are also looking into the elevator functionality to ensure it operates smoothly.Your feedback is invaluable in helping us enhance our services, and we hope to have the chance to welcome you back in the future for a more comfortable and pleasant stay.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par La Quinta Inn & Suites , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us.
par un voyageur
Publié le 29 août 2024 sur Expedia
About Free breakfast, disgusting, installation should be refresh a bit (depending of room). I did stay before and I would look for another place.
Commentaires de Gestion de l’hôtel
30 août 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations, particularly regarding the breakfast and the condition of the room.We take pride in offering a pleasant experience, and it’s clear we fell short during your visit. Your comments about the breakfast and room condition have been shared with our team, and we are taking steps to address these issues to ensure improvements are made.We understand your disappointment and are committed to enhancing the quality of our services. Should you choose to give us another chance, we would love to welcome you back and provide the experience you deserve.Thank you once again for your valuable feedback.
par un voyageur
Médiocre
Publié le 23 août 2024 sur HotelsJe ne me plains pas trop car le prix est intéressant mais c'est un des hôtels les pires ou j'ai pu rester . Nous avions réservé pour 4 et nous avons dormi dans 2 lits car le canapé était ignoble, toilettes bouchés, ventilation dégoûtante et bouchée, petit déjeuner quasi immangeable.. Bref 1 nuit max, juste pour le prix
Commentaires de Gestion de l’hôtel
23 août 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations, even though the price met your needs.Your concerns about the cleanliness of the sofa, the blocked toilets, poor ventilation, and the breakfast quality are all issues we take very seriously. Please know that this is not the standard we strive to uphold, and we will be addressing these matters with our team immediately.We appreciate your honesty and hope you might consider giving us another chance in the future.
par un voyageur
Parfait pour séjourner à New York
Publié le 19 août 2024 sur HotelsUn personnel très gentil et prêt à rendre service si besoin. La chambre était propre même si elle fait un peu « vieillotte » (la moquette au sol et la salle de bains mériteraient une modernisation). Le petit déjeuner était très bien pour nous et le personnel y a été top!!! Merci à la dame qui a cherché ce que mon fils allergique à l’œuf pouvait manger!
Petit plus : l’arrêt de bus juste en face de l’hôtel qui nous déposait en plein Times Square
Commentaires de Gestion de l’hôtel
20 août 2024 par La Quinta Inn & Suites , Gestion de l’hôtel
Thank you so much for your thoughtful review! We're delighted to hear that our staff made such a positive impact on your stay, especially in accommodating your son's dietary needs. It's wonderful that you found the breakfast satisfying and appreciated the convenience of the bus stop right in front of the hotel—Times Square is just a short ride away!We acknowledge that some aspects of the room, like the carpet and bathroom, could benefit from modernization, and we appreciate your understanding. Your feedback is invaluable as we plan for future updates to enhance our guests' experience.Thank you again for choosing to stay with us. We hope to welcome you and your family back soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Tout est très bien passé sauf de bruit sur les fenêtre car la sonorisation est pas très grande.
A par ça toute est bien passé.
Je recommande .
Commentaires de Gestion de l’hôtel
19 août 2024 par La Quinta Inn & Suites , Gestion de l’hôtel
Thank you for your feedback! We're pleased to hear that everything went well during your stay and that you would recommend us.We apologize for the noise issues you experienced with the windows. We’re continuously working on improvements to ensure a comfortable stay for all our guests. Your feedback will help us address this issue.We look forward to welcoming you back and providing an even better experience in the future.
