Ratings based on 850 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Seidou Ngapout, Hotel Management
Thank you for sharing your feedback! I’m glad to hear you had a nice stay with us. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 15, 2024 on Expedia
Very friendly check-in service. Nicely updated property feels very clean fresh and hip. Only complaint is that my room was facing the freeway, which was a bit loud. I would stay again.
Comment from Hotel Management
Aug. 19, 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 14, 2024 on Expedia
This was our first stay here for a mommy/daughter night out and it was a great experience from start to finish. Upon check in because it was our first visit, Imani at the front desk, waived the parking fee and gave us complimentary access to the 9th floor lounge. Every individual at this hotel was so kind and went out of their way to ensure we had the best service and stay. Small things from individuals greeting my 7 year old daughter to the woman in the lounge offering us complimentary chocolate cake. Breakfast was just okay at the lounge, but still there were a good amount of options. Next time we'll try breakfast in the restaurant. I will definitely be back. Keep up the great service!
Comment from Hotel Management
Aug. 14, 2024 by Seidou Ngapout, Hotel Management
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your mommy/daughter night out was such a success and that our team, especially Imani, made a positive impact on your stay. It’s wonderful to know that the little touches, like the greetings and the chocolate cake, added to your enjoyment.We appreciate your feedback about the breakfast options and will certainly review them to ensure we continue to improve. We look forward to welcoming you back and hope you enjoy our restaurant breakfast on your next visit. Thank you again for your kind words and for choosing us for your special night out!
by A traveller
Posted Aug. 13, 2024 on Expedia
Excellent stay
Comment from Hotel Management
Aug. 13, 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent stay with us. It's wonderful to know that our efforts to provide a clean and friendly environment contributed to your positive experience.We look forward to welcoming you back in the future!
by A traveller
Posted Aug. 12, 2024 on Expedia
Rooms nice and clean...Building and grounds dirty
Comment from Hotel Management
Aug. 13, 2024 by Seidou Ngapout, Hotel Management
Thank you for taking the time to provide us with your feedback. We’re glad to hear that you found your room nice and clean, t’s important to us that our guests have a comfortable stay.However, we’re sorry to learn that the building and grounds did not meet your expectations. Please know that we take cleanliness and maintenance very seriously, and we’re currently addressing the areas you’ve highlighted to ensure they are up to our high standards.
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Aug. 13, 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent stay with us. It's wonderful to know that our efforts to provide a clean and friendly environment contributed to your positive experience.We look forward to welcoming you back in the future!
by A traveller
STAY AWAY FROM THIS HOTEL
Posted Aug. 4, 2024 on HotelsI felt as if I was in a jail
Cell. They made us stay in our rooms because there was an event there. The guy Dan that works there even put his hand in our room to shut our door.
Comment from Hotel Management
Aug. 4, 2024 by Seidou Ngapout, Hotel Management
Thank you for sharing your feedback. I’m genuinely sorry to hear that your stay was impacted by the event happening at our hotel. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s clear that we missed the mark during your visit.We understand how important it is for our guests to feel relaxed and free during their stay, and it’s regrettable that the event led to a less-than-ideal experience for you. We are reviewing our event management practices to ensure that future guests are not inconvenienced in the same way.We truly appreciate your feedback, as it helps us improve our services. Thank you for your understanding, and we hope to have the chance to welcome you back under better circumstances.
by A traveller
Posted Jul. 29, 2024 on Expedia
I would book again if i needed to stay in NJ
Comment from Hotel Management
Jul. 29, 2024 by Seidou Ngapout, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you would book with us again if you need to stay in New Jersey. It’s always our goal to provide a memorable and comfortable experience for our guests, and we’re delighted to know we achieved that for you. If you ever find yourself in the area again, we look forward to welcoming you back!
by A traveller
Posted Jul. 27, 2024 on Expedia
The hotel is ok. The front desk staff, apart from the first night, were generally impatient. When I repeated my requests or questions more than one time, the front desk cut me off and said they got it, and that I didn't need to tell them again. Additionally, the cleaning staff forgot to clean the room on the last night of my stay. The restaurant service and food were good. Overall, the worst part is the front desk's attitude, which is very impatient and irritable.
Comment from Hotel Management
Jul. 28, 2024 by Seidou Ngapout, Hotel Management
Thank you for sharing your recent experience with us. I’m genuinely sorry to hear about the issues you encountered during your stay. Your feedback is crucial in helping us improve our service.I apologize for the impatience and irritation you experienced from our front desk staff. This behavior is unacceptable, and I assure you it will be addressed with the team to prevent any recurrence. Our goal is to provide courteous and efficient service, and I regret that we fell short in this instance.Additionally, our housekeeping report is indicating that you had a DND sign, that why they couldn't service your room.On a positive note, I’m glad to hear that you enjoyed the restaurant service and food. We will continue to strive to provide excellent dining experiences for our guests.Thank you again for your valuable feedback. I hope you will consider staying with us again, so we can have the opportunity to better serve you.
