Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2022 sur Expedia
Vue exceptionnelle des chambres sur Manhattan et jolie balade sur le waterfront
Commentaires de Gestion de l’hôtel
15 oct. 2022 par General Manager, Gestion de l’hôtel
Hello Patricia, Thank you for the gracious rating! We love that you had a memorable stay at W Hoboken. Our vibrant city retreat, situated in the heart of downtown, offers travelers beautiful views of the Manhattan skyline all while experiencing outstanding service with a stellar location. It was our pleasure having you, and we can't wait for you to come back!Best Regards,Joanna Sanchez,General Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Nicolas, We are thrilled with your generous review, and we thank you for sharing your rating of W Hoboken. We love offering our guests luxury style, full of energy, and access to the best of our area. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Best Regards,Joanna SanchezGeneral Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur de Woodcliff Lake
Publié le 21 sept. 2024 sur Expedia
Room was super average for what it cost. Outdated, and may need a facelift. Only thing worth it was the sort of “view”. Staff was super nice and helpful.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Gabriela, We are glad you had a pleasant time with us and that you loved our exceptional Talent and the stunning views of the Hudson River and the NYC skyline. That said, we are sorry our hotel did not meet all of your expectations. We will share your feedback with the individuals in our organization who are responsible for our future modernization plans. Thank you for choosing us, and we look forward to seeing you again the next time you are in the area.Best Regards,Joanna Sanchez,General Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Luxery prices without attention to detail that should come with luxery treatment.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Michael, Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to enjoy an exceptional experience and leave with a memorable and positive impression. Therefore, we sincerely apologize that we did not meet these expectations. We will use your comments in our plans for future developments, and we hope you will reconsider and stay with us again the next time you are in the area.Best Regards,Joanna Sanchez General Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
I've stayed at this hotel twice simply because the location is perfect. However, it ends there.
I always thought the W was a prestigious hotel chain until I stayed here. Their rooms are stuck in what feels like the early 2000s. It feels like they haven't been cleaned /renovated since then as well. Both times we stayed there were stains in the carpet, disgusting splash marks on the base of the bed, and the desk chair was destroyed. Maybe it's just me, but when you stay at a nice hotel you expect it to AT LEAST be as clean as your own home.
The restaurant downstairs is subpar at best unless you only want a drink. They gave a bar in the lobby that's literally never open just taking up space. Luckily there are plenty of restaurants nearby.
SAFE TO SAY WE WILL NOT BE STAYING HERE MOVING FORWARD!
Unfortunately, if they don't invest more into this hotel I can see it closing or being bought out by someone who sees it's potential in the near future.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Parris, Thank you for your loyalty to our hotel and for taking the time to write a review. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We truly apologize for not meeting your expectations and for your disappointment with our rooms. We have taken note of the concerns you raised and will share them appropriately, as we are continually striving to ensure a perfect visit for every guest. We are grateful for all of your feedback, as we are always looking for ways to improve our guest experience on all levels. We appreciate your patience, and we hope you will give us an opportunity to redeem ourselves in the future.Best Regards,Joanna Sanchez,General Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Expedia
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Eddie, Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the feedback. Thank you for choosing us, and we hope to have the opportunity to make it up to you in the near future.Best Regards,Joanna Sanchez,General Manager
