Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Great staff
par un voyageur
Hotel needs improvements
Publié le 17 janv. 2024 sur HotelsI would rate this hotel 3* max as many things needs improvements. Not much choice in the morning with breakfast buffet. One of the machine in the restaurant make annoying sound every few seconds. Gym is there but 50% of equipment was broken and we couldnt use it! Rooms are ok but nothing special. Bed mattress hard. Window net broken. No nets in bathroom windows. Fortunately AC worked well. No bedside lamp. No plug in the sink. But most frustrating thing was NO WATER FOR MANY HOURS OR VERY LOW PRESSURE!
par un voyageur
Publié le 30 déc. 2023 sur Hotels
par un voyageur
Publié le 27 mai 2023 sur Expedia
par un voyageur
Publié le 11 août 2021 sur Expedia
We enjoyed our stay thank you
Commentaires de Gestion de l’hôtel
14 sept. 2021 par TK, Gestion de l’hôtel
Thanks for staying with us, we look forward to seeing you again.
par un voyageur
Great experience and stay at Nile village hotel
Publié le 3 avr. 2021 sur HotelsWelcoming and quick check in and guidance to our room. Very clean as we entered the room. The staff was friendly and even the manager came out while we were sitting in the restaurant to hear how we were doing. Very great experience.
Commentaires de Gestion de l’hôtel
10 avr. 2021 par TK, Gestion de l’hôtel
Your positive feedback is highly appreciated and we look forward to seeing you again.
Thanks.
Nile village hotel
par un voyageur
Publié le 27 févr. 2020 sur Hotels
par un voyageur
Avoid at all costs
Publié le 25 févr. 2019 sur HotelsWe booked and pre-paid for this hotel using hotels.com and arrived at 4pm on the day of check in. We were then told that the hotel was full and that they had to move us to a sister hotel, which was a 3 star hotel inconveniently located for our trip. After rejecting the offer of a move to a inferior hotel, then manager kept us waiting for 2 hours and after asking what was going on, he said that he had organized a room for us at a neighboring 5 star property and that they would take care of our room costs. We asked for a letter confirming this, which he provided and our driver took us to the new hotel. When we showed them the letter and tried to check in, they said that they couldn’t accept the letter unless they revived a guarantee of payment from the manager. Another 2 hours passed as they were promised the guarantee, which subsequently never arrived. Given that my 2 young children were with me, and it was dark outside, I had not alternative but to pay the full rate at the new hotel, which was $120 extra per night on top of what I’d already paid at the previous hotel. Expecting a refund from the Nile Village Hotel, I reluctantly paid for the new hotel - after all, they couldn’t accommodate us and sent us to this new hotel. The next day, I checked online and the manager marked our room allocation as a no-show which incurs a penalty. I’m yet to receive anything back to counter this and have proof of all of the above. These guys are thieves so please be careful.
Commentaires de Gestion de l’hôtel
25 mars 2019 par Nile Village Hotel management, Gestion de l’hôtel
Dear Mr. Amit, apologies for going through this hustle. As discussed on your arrival, we didn't receive any confirmation of your booking hence the challenges faced. Taking you to another hotel was the best option available though we couldn't take responsibility but negotiate a better rate for you. This matter was supposed to be handled between you and the booking agent.
par un voyageur
Publié le 16 févr. 2019 sur Expedia
Spacious rooms and clean environment... friendly staff
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Nile Village Hotel, Gestion de l’hôtel
Thank you for your review, we really appreciate your time to give us your feedback. We are glad that we made your stay awesome. We look forward to many enjoyable moments to guests like you.
par un voyageur
Publié le 3 janv. 2019 sur Expedia
Internet was a problem and being Holidays staff were overwhelmed so service was taking longer
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Nile Village Hotel, Gestion de l’hôtel
Thank you for choosing to stay at Nile Village Hotel, we really do apologize for the slow service as well as poor internet connection. We have enhanced the connectivity as well added the number of service staff. All this is because of such reviews that help us to improve our services and make our guests stay more enjoyable and memorable.
