Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Lovely stay
Publié le 9 févr. 2019 sur HotelsVery comfortable stay.
Excellent friendly and helpful staff
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Lida Noach, Gestion de l’hôtel
Good morning Jack,
It was lovely having you at our hotel.
We hope to welcome you back soon again.
Kind Regards
Lida
par un voyageur de Oslo
Nice small hotel but...
Publié le 27 janv. 2019 sur HotelsMostly nice but some serious glitches:
1) it turned out almost impossible to get back in at 11pm after a dinner out. No bell, no-one answered the phone. Finally an area security vehicle turned up and was able to honk his horn to attract attention so the big iron gate finally opened, after 10-15min,
2) aircon unit mounted on wall opposite bed rather than over, so blowing straight to your face, forcing us to turn it off at night,
3) far too thick duvet (as most hotels in hot SA!)
4) room charge 30% higher than booked rate appeared on our bill although it was prepaid through hotels.com.
5) Airport transfer booked with receptionist day before departure never showed up, so only 20min later we were forced to book an Uber ourselves, causing stress to get to the airport in time.
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Lida Noach, Gestion de l’hôtel
Good morning Thomas,
Thank you very much for taking the time to review our hotel and bringing some issues to our attention.
I am pleased to let you know that the bell has been fixed. This was hit out by a thunderstorm but is fully operational again.
The other issues were investigated as well measures put in place to help prevent incorrect billing at departure. We raised the issue of the transfer with the company and I am pleased to report that there has not been a similar issue since.
My sincere apologies that these issues caused stress to you during your stay, as they should not have happened.
We do hope to welcome you back to 131 on Herbert Baker again in future.
Kind Regards
Lida
par un voyageur
Great for a business trip to Pretoria
Publié le 4 sept. 2018 sur HotelsVery nice and attentive staff. Room was lovely before you even account for the view! Comfy bed and nice amenities. The only downside was that the food wasn't amazing - fine enough, but I'd go elsewhere for your meals. A wonderful place to stay though!
Recommandé
pour Tout le mondepar un voyageur
Excellent in every way
Publié le 12 févr. 2018 sur ExpediaWe enjoyed everything about our stay. Welcoming and attentive staff, a stunning location, extremely comfortable room and excellent bathroom facilities, and good cuisine. Would strongly recommend it to travellers seeking more than just a bed for the night.
par un voyageur
Stop Over
Publié le 11 févr. 2018 sur HotelsIdeal for stop over for quick tour of Pretoria. In quiet suberb, a few nice walks to bird sanctuary etc availed. Very relaxed small hotel no tour parties!
Staff very good throughout, service at dinner was a bit slow but the food was excellent when received.
Recommandé
pour Tout le mondepar un voyageur
Hotel mit schöner Aussicht, gutes Frühstück
Publié le 25 janv. 2017 sur Expedia
Pour : Schöne Zimmer (wir hatten Deluxe und die Präsidentensuite), Frühstück/Abendessen mit Aussicht auf die Stadt,
Contre : Poolumgebung schöner gestalten, Freundlichkeit und Service an Rezeption verbessern
(2 Damen waren recht unfreundlich, unmotiviert und nicht kompetent)
unsere Zimmer waren sehr schön, Essen gut, schöne Aussicht, Pool leider im Innenhof
2 Damen an der Rezeption waren unmöglich. Sie machten den Eindruck als hätten sie keine Lust zum Arbeiten.
Wir wurden nicht freundlich empfangen und auch sonst beim Vorbeigehen ignoriert.
Recommandé
pour Tout le mondepar un voyageur de Toronto, Canada
Very nice boutique hotel.
Publié le 15 juin 2016 sur ExpediaGreat site and staff. Extremely helpful and so friendly. The food served here is second to none.
par Andre
Good area in a hotel with genuine 5 star rooms
Publié le 3 juin 2016 sur HotelsGood stay with nice view from restaurant and veranda. Helpfull and friendly staff. Restaurant dinner was fine but over priced, not to mention the wine list which is a total rip off. Breakfast was average at best.
Although room had no view it was top notch and true 5 star quality with luxurious bathroom. (Hotel was virtually empty but no upgrade to a room with a view was offered.)
Plus : Staff and room quality.
Minus : Restaurant and some small maintenance to bedone.
Recommandé
pour Tout le mondepar un voyageur de Canada
Luxury with affordable price
Publié le 28 oct. 2015 sur ExpediaRich person's mansion converted to a small luxurious hotel with incredible staff and view of Pretoria.
par Coenraad de Swakopmund
Pretoria's Secret Gem
Publié le 9 oct. 2015 sur HotelsFrom the moment we arrived until the time we departed we were treated like the long lost family who came home, and everybody at the hotel wanted to make sure we will remember our stay for long enough to come home again. I am very sure this is the secret undiscovered accommodation gem of Pretoria.
Not only was the room extremely comfortable, clean and neat, but the attention to detail, turn down service and restocking of water, special toiletries, etc was just amazing. When I had a horrible headache the receptionist quickly sent someone to get me tablets at the shop without extra charges.
Breakfast with fresh produce and various hot selections served with warm baked scones, croissants, muffins and breads is served daily. Although breakfasts are normally served until 10am, everything was still ready for us to be served with a warm smile when we were late.
While staying in Pretoria we ate at many of the award winning restaurants, and cannot understand why this hotel's restaurant is not amongst those, because the food we had was surely better than what we had elsewhere and is once again the signature of proud staff who wants to show the best this city has to offer. Every staff member is part of a team with a goal to create a memorable stay. We enjoyed our stay so much that we lengthened our stay at the 131 on Herbert Baker St Hotel and decided this place is our future home whenever in Pretoria. Surely a place we will recommend without a moment's hesitation!
