Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 déc. 2022 sur Expedia
i liked everything about the property everything was good
par un voyageur
Disgusting place
Publié le 16 déc. 2019 sur HotelsThey lost our booking refused to pay us back the money and said they had changed systems it is absolutely disgusting if I don't get refunded I will sue for fraud
Commentaires de Gestion de l’hôtel
16 déc. 2019 par Lulu, Gestion de l’hôtel
The Guests did not come to our place. We spoke on the phone and I advised them that I did not get payment from Hotels.com and did not get communication since the booking was made in October. This is a misunderstanding between Hotels.com and At The Rocks Lodge. We have spoken to Hotels.com and they will address this matter with their client.
The rating is misplaced as the clients never stayed with us.
par un voyageur
Awesome
Publié le 1 oct. 2018 sur HotelsWe had a great stay, hosts were really friendly and helpful
Commentaires de Gestion de l’hôtel
4 oct. 2018 par Lulu, Gestion de l’hôtel
Thank you for your feedback Siyethemba. We appreciate it. We look forward to hosting you again.
par un voyageur
Towels in the rooms please!
Publié le 24 sept. 2018 sur HotelsThe place is good but the location need to be updated as it takes you to the wrong address. I drove past the area and had to be re-routed as I was completely lost.
The room was nice and comfortable but was not offered any towel - not sure if it was a mistake or norm.
Commentaires de Gestion de l’hôtel
6 oct. 2018 par Lulu, Gestion de l’hôtel
Hi Themba
We are aware of the google location mistake and are trying to resolve it with them. At the moment we are sending direct location to our clients to avoid this. Iam sure there was a mistake on your room as we supply towels for all our rooms. Sincere apologies for this mistake.
