Note fondée sur 227 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
It was really stunning. The pool however, was not at all what it looks like on the images displayed
par un voyageur
Mount Grace Hotel & Spa- home away from home
Publié le 11 août 2024 sur HotelsThe rooms were comfortable, cozy and very clean. The staff was amazing, friendly and very helpful. The Spa treatment was one of the best my family has ever had 🔥🔥🔥🔥
Commentaires de Gestion de l’hôtel
17 août 2024 par Tate, Gestion de l’hôtel
Good Afternoon Ishmael,Thank you so much for taking the time to review our services, hope to see you again soon.Kind RegardsNangomso Tate
par un voyageur
Not a great Hotel and not worth the price
Publié le 7 juill. 2024 sur HotelsThe Mount Grace has deteriorated since its glory days. I think the move to Southern Sun has brought the Southern Sun mediocrity to the hotel
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Tate, Gestion de l’hôtel
Good Afternoon Fed,I sincerely apologize that our hotel did not meet your expectations. May you be so kind to send me an e-mail on nangomso.tate@southernsun.com detailing what went wrong so that we can improve.Kind RegardsNangomso Tate
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Tate, Gestion de l’hôtel
Good Day Cheryl,Thank you so much for the review, hope to see you again soon.Kind RegardsNangomso Tate
par un voyageur
Terrible service
Publié le 30 juin 2024 sur HotelsTerrible service nothing to rave about
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Tate, Gestion de l’hôtel
Good Morning Anonymous,I sincerely apologize for the terrible service you received from our hotel, I can assure you that this is not the standard we pride ourselves off.We will definitely do better next time.Kind RegardsNangomso Tate
par un voyageur
Publié le 12 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par Nangomso Tate, Gestion de l’hôtel
Good Day Alan,Thank you so much for your review, hope to see you again soon.
par un voyageur
Great service
Publié le 5 mai 2024 sur HotelsWas great! Went for a spa day and night and the service was amazing. They took our bags to the room, checked us in at the spa and made sure we rolled into the room after our treatments. Better than expected
Commentaires de Gestion de l’hôtel
10 mai 2024 par Tate, Gestion de l’hôtel
Dear Graeme,Thank you so much for your valuable feedback on our services, we really appreciate that you enjoyed your stay with us. Hope to see you again soon.Kind RegardsNangomso Tate
par un voyageur
Publié le 1 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Nangomso Tate, Gestion de l’hôtel
Good Day Kavir,Thank you for your review.
par un voyageur
Horrific and horrible stay
Publié le 27 mars 2024 sur HotelsWe had a stay out of a horror movie. At first, we had to move rooms because our AC was not working and although our room was nice because it is renovated, our friends’ first room was horrific. The room had mold on hen ceiling, a broken lamp shade and dirt at the bottom of the bed. Our friends came with their baby, and their baby got bitten by insects in the cot, they obviously hadn’t cleaned or disinfected the cot. To add to this horror, our friend got an infection suspected from swimming in the pool, and had to be rushed to the hospital in the midst of the night and got admitted to high care. Our room key stopped working several times, their lines and the WiFi was down a lot during our stay. We would rate this supposedly 5 star hotel, a mere 1 star and heavily advise not to book here. We will never go back, that’s for sure.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Tate, Gestion de l’hôtel
Good Day Sheraan,Thank you for taking time to write to us. I apologize that you felt that your stay was out of a horror movie. Please be advised that your suspicions about the heated pool are in correct as I dealt with your friend whilst he was at the hotel.Kind RegardsNangomso Tate
par un voyageur
Mount Grace review
Publié le 26 mars 2024 sur HotelsMount Grace is set in the beautiful foothills of the Magaliesberg mountains. Our room was clean, but was a bit musty. The bathroom was beautiful. The Spa is lovely and the treatments were wonderful. It was upsetting that the floatation pool was in disrepair - I was particularly looking forward to floating in there. The other facilities were all good. The one Restaurant was undergoing renovations but we made do with only one restaurant. We had a great rest and came home relaxed.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Tate, Gestion de l’hôtel
Good Day Anonymous,Thank you so much for taking the time to review our services. I do apologize that the floatation pool was under maintenance during your visit, we are trying our best to keep our product up to date.Kind RegardsNangomso Tate
