Note fondée sur 272 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 févr. 2023 sur Expedia
Bel endroit, personnel très sympathique et professionnel.
Seul bémol la douche qui ne fonctionne pas bien
Commentaires de Gestion de l’hôtel
23 mai 2023 par Afrika Nkosi, Gestion de l’hôtel
Bonjour Richard,Merci d'avoir pris le temps de partager votre note et votre avis avec Pivot Hotel lors de votre visite à Johannesburg. Veuillez accepter mes excuses concernant la douche qui n'a pas bien fonctionné, j'ai demandé à notre équipe d'ingénieurs d'examiner la douche et de la réparer.Regards
par un voyageur
Very good hotel, with uneven service level
Publié le 25 janv. 2019 sur HotelsVery nice hotel with an excellent breakfast, very good restaurant, and a nice terrasse. Very well located with many restaurants around walking distance around the Casino. My superior room was nice and clean though not very big. Service is uneven from excellent like in a 5 stars to rather poor depending on who is looking after you. As an negative exemple on the service level, when booking late departure up-to 6pm charged half-day room rate, I asked if they had any flexibility on check-out time knowing I was leaving the hotel at 7pm. The person at reception told me if I would check out after 6pm he would charge me full day rate. When I highlighted this was very strict he answered back it was not, as they would keep my luggage at the reception and that I could wait at the lobby. Resetting my room key, he made a mistake, and I had to come back to reception. No excuses from him. When checking out at 6pm I advised I felt he could have been more flexible unless they needed the room. He reacted negatively to my remark. One of his colleague stepped in apologizing on his behalf and advised he would not charge me for late departure. He still did charge me arguing I was aware about the surcharge, which was indeed fine with. I just wanted a bit of extra time to get ready, 15-20 min would have been fine. At that stage he confirmed it would have been fine. Another of his colleague apologized. I highlighted his colleagues were all apologizing and he was not. He finally apologized...
Commentaires de Gestion de l’hôtel
19 mars 2019 par Dillon Poole, Gestion de l’hôtel
Dear Eric
Thank you for taking the time to share your review following your visit to the Southern Sun Montecasino.
Constructive points always assist us in offering the finest standards of service to our guests.
The level of service you received during your check out process is not of the Southern Sun Montecasino standard and we do apologize for this, it has also been addressed this with the individual as well as the team.
We look forward to welcoming you back again soon.
Warm regards
Dillon Poole
par un voyageur
Publié le 16 janv. 2019 sur Expedia
Bon séjour , hôtel agréable et calme
Bon restaurant
Magasins à proximité
Commentaires de Gestion de l’hôtel
22 janv. 2019 par Dillon Poole, Gestion de l’hôtel
Dear Valued Guest
Thank you so much for your recent visit to the Southern Sun Montecasino and thank you for your valuable feedback regarding your experience with us.
We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team.
We look forward to welcoming you back to the Southern Sun Montecasino
Kind Regards,
Dillon Poole
Front Office Manager
par un voyageur
A refaire
Publié le 28 août 2018 sur HotelsBon accueil,niveau supérieur aux attentes et prix ( rand d’évaluer)
Commentaires de Gestion de l’hôtel
30 août 2018 par Chantz, Gestion de l’hôtel
Dear Valued Guest, Thank you for choosing to stay at Southern Sun Montecasino. Your feedback is greatly appreciated. We look forward to welcoming you back at Southern Sun Montecasino Kindest Regards, Chante Dos Reis Front Office Administrator
par un voyageur
Très bon hotel, bien situé
Publié le 4 août 2018 sur HotelsTrès bon hotel bien situé et service impeccable. Un peu bruyant dans les couloirs.
Commentaires de Gestion de l’hôtel
30 août 2018 par Chantz, Gestion de l’hôtel
Dear Valued Guest, Thank you for choosing to stay at Southern Sun Montecasino. Your feedback is greatly appreciated and we are happy that you had a great stay at Southern Sun Montecasino. We look forward to welcoming you back at Southern Sun Montecasino Kindest Regards, Chante Dos Reis Front Office Administrator
par Denis
Publié le 5 déc. 2017 sur Hotels
par un voyageur
Publié le 22 août 2017 sur Hotels
par un voyageur
Publié le 16 sept. 2016 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Afrika Nkosi, Gestion de l’hôtel
Good day Bernice,Thank you for taking your time to share your rating of your recent stay with us at Pivot Hotel in Montecasino, Johannesburg.We are pleased with your 10 out of 10 rating this shows that our team managed to meet and exceed your service expectations.We are looking forward to welcoming you back again soon.Regards
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Afrika Nkosi, Gestion de l’hôtel
Good day Sam,Thank you for taking your time to share rating for your stay with us at Pivot Hotel in Montecasino, Johannesburg.We are pleased with your 8 out of 10 rating, thank you to our team for meeting your service expectations.We looking forward to welcoming you back again.Regards
