Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,2 Service et personnel
3,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Lebo, Gestion de l’hôtel
Dear Mohamed,Thank you so much for taking your time in completing the review. We really appreciate it and looking forward to welcoming you back in future.Kind RegardsRiverside Sun Team
par un voyageur
Not what we expected
Publié le 16 sept. 2024 sur HotelsOur shower had a horrible sewer smell and it took my fiancée 30 minutes to check-in because they couldn’t confirm that we paid a day earlier - which we did. How does it take so long to confirm an electronic payment?
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Lebo, Gestion de l’hôtel
Dear Warren,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning horrible smell mentioned and the check in process. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously and have addressed the issue with our team to ensure this does not happen again in the future.Looking forward to welcoming you back in our establishment.Kind RegardsRiverside Team
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Lebo, Gestion de l’hôtel
Dear Ivan,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.Thank you again for choosing us and we hope to welcome you back in the future.Kind RegardsRiverside Sun Team
par un voyageur
Publié le 26 août 2024 sur Hotels
Road is not great. Lots of potholes I nearly burst my wheel
Commentaires de Gestion de l’hôtel
29 août 2024 par Lebo, Gestion de l’hôtel
Dear Mzwandile,Thank you so much for taking time to complete this survey. Your feedback means a great deal to us.As for the potholes, we do apologies for the inconvenience that it could have caused. Looking forward to welcoming you back in the near future.Kind RegardsRiverside Sun Team
par un voyageur
Sync your References
Publié le 3 juill. 2024 sur HotelsHad to wait for almost an hour to check in because the hotel system doesn’t recognise hotels.com Itenary Number. The hotel still require(d) a reference number like the old days.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Babalwa , Gestion de l’hôtel
Dear Jacob, Thank you for your review! This unfortunate discrepancy on our part was not supposed to have happened and to that effect internal corrective processes has been instituted to avoid such happening in the future. Thank you for choosing our hotel We hope to welcome you back in the future. Warm Regards, Babalwa Mkaka
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Lebo, Gestion de l’hôtel
Dear Hetisani,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.Thank you again for choosing us and looking forward to welcoming you back in the near future.Warm Regards,Riverside Sun Team
