Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Hotels
Nice hotel, decent rooms and amenities. Poor customer service. Food was late, badly cooked, raw, coffee was disgusting, and breakfast, lunch and dinner orders were wrong every time
par un voyageur
Publié le 11 août 2024 sur Expedia
The service must be up to standard. The booking is not up standar
par un voyageur
Publié le 4 juin 2024 sur Hotels
par un voyageur
Publié le 18 mai 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
28 mai 2024 par LN, Gestion de l’hôtel
We look forward to hosting you again soon.
par un voyageur
NEEDS UPDATING!!!!!!!
Publié le 1 mai 2024 sur HotelsHotel staff was very friendly and provided great service. The rooms are large but very outdated. At night it gets very cold and the cold air seeps in through the windows because they are old and not sealed. They do not offer a tv in the bedrooms, only a tv in the sitting area. They do not offer a refrigerator or microwave in the hotel rooms, so if you bring in outside drinks then there’s no way to keep them cold and no way to heat food in your room.
Commentaires de Gestion de l’hôtel
28 mai 2024 par GM, Gestion de l’hôtel
Thank you for your feedback. We are in the process of renovation currently and we will investigate which room you stayed in to find out why there is cold air seeping in as this is not the norm. We do have airconditioning heaters for your comfort. We do have refrigerators in all our rooms – I apologise that reception did not advise you of this. Unfortunately as a hotel we do not allow food and drinks to be brought into the hotel unless you stay in a self-catering room where there are fridges and microwaves.
par un voyageur
Publié le 27 avr. 2024 sur Hotels
par un voyageur
Promised much, didn't deliver.
Publié le 3 mars 2024 sur HotelsPaid a premium for the self-catering room as we were running a marathon the next day and needed to sort out our own nutrition. The room did not contain a toaster as promised and when we asked for one was brought a snackwich/sandwich maker. Also, in the morning we found out that the stove top wasn't working and by that time it was too late to do anything about it. The room was clean though which was good. The hotel does feel quite dated.
The plug on the kitchen counter didn't work so we had to boil water on the floor as that was the only reachable plug.
Mainly I feel shafted for paying a premium for a self-catering room and the appliances then either not being present or not in working order.
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Thank you for your feedback.Your items of concern are taken seriously and we will definitely address the issues you experienced as this is not our usual standard at all. We sincerely apologise for the inconvenience.
par un voyageur
Bathroom nonconducive room mosquito infested
Publié le 17 févr. 2024 sur Hotelspar un voyageur
Publié le 13 févr. 2024 sur Hotels
par un voyageur
Publié le 11 févr. 2024 sur Hotels
The service was incredibly slow both in dining room and outside on patio and at the pool. The food was almost inedible. The room was clean .The staff were friendly but possibly understaffed thereby causing slow service. No management to be seen. Enjoyed the boat cruise.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par GM, Gestion de l’hôtel
Thank you for your feedback.We are sorry to hear you did not enjoy our food and that the service was slow. This is not our usual standard at all. Can you please give me an approximate time and day you visited us so I can investigate more thoroughly as to what occurred on the day?We are happy to hear you enjoyed the cruise and the friendly staff.Kind Regards,Leoniegm@rovresort.co.za
