Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,0 Service et personnel
3,4 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Weekend stay at the Chalets on 8th
Publié le 24 mars 2024 sur HotelsIt felt like home away from home. The manager does not answer his phone. The assistants on the premises were very pleasant and helpful. We enjoyed our stay.
par un voyageur
Publié le 29 mars 2023 sur Hotels
par un voyageur
Publié le 20 févr. 2023 sur Hotels
The accommodation was good and clean. Entry to the premises was easy. Overall it was a nice place to stay
Commentaires de Gestion de l’hôtel
21 févr. 2023 par Norman, Gestion de l’hôtel
We are disappointed with your review Clive and regret that we could not have been We regret that we could not have pleased you more.
par un voyageur
Pleasant Stay
Publié le 18 oct. 2021 sur HotelsReally good, spacious and so peaceful. Plaxedes is the sweetest and most helpful property manager.
par un voyageur
Publié le 8 janv. 2020 sur Hotels
Place was very nice loved it, the crockery in kitchen can do with a upgarde,stuff very old.
Commentaires de Gestion de l’hôtel
20 févr. 2020 par Norman, Gestion de l’hôtel
Thanks for your comment Elaine. We will upgrade the crockery. Hope to see you next time you are in Sandton.
par un voyageur
Very dissapointed
Publié le 10 sept. 2019 sur HotelsVery horrible..bathroom was not equipped shower didnt work properly. Room was not serviced. When complained it just fell on dead ears
Commentaires de Gestion de l’hôtel
10 sept. 2019 par Norman, Gestion de l’hôtel
Shaazia according to our records stayed in chalet 1 from April 30 to May 6, 2019 some 6 room nights.It has taken 18 weeks after leaving for her to voice her dissatisfaction.
In reply to her comments we wish to state the following:
In the bathroom there is a bath and a walk in shower.We supply hand and bath towels , liquid hand soap, hot and cold water , toilet paper and sanitary towel disposal . We do not supply shower caps , shampoo and conditioner etc. We consider that the bathroom is equipped within the parameters which are described to the guest.
We do not service the chalet during a guest's stay ie make beds , wash dishes , vacuum rooms etc. This is a self catering establishment, not a hotel. When guests stay for an extended period of time, we do empty dustbins from the kitchen but that is the extent of our interference.We have had many guests staying at our chalets over the years and this is the first time a guest has expected the rooms to be serviced.We do regret her unhappiness .The showerhead needed adjusting and we apologise for that.
par un voyageur
Publié le 18 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2019 par Norman McPherson, Gestion de l’hôtel
Dear Anonymous, thank you for your time to rate us. We are unable to respond as you have given no reasons for your rating. Many thanks.
