Avis The Leonardo

Dear Lewis,Thank you for taking the time to complete the survey about your stay at The Leonardo. We always appreciate hearing feedback about the experience that we provide. We are glad that you were very happy with everything and that you had an amazing experience We hope to see you at The Leonardo again soon! Kind Regards. The Leonardo

Dear DeloresWe are thrilled to read that you chose us to celebrate your special day, and we were able to make your anniversary extra special.Kind Regards

Dear RuiThank you for the positive feedback regarding your stay with us at The Leonardo.Kind Regards

Dear Sherry Novick, Thank you for taking the time to complete the survey about your stay at The Leonardo. We always appreciate hearing feedback about the experience that we provide. We are glad that you appreciated the warm anniversary treat from us and that you were very happy with the great customer care. We hope to see you at The Leonardo again soon! Kind Regards The Leonardo

Good Day Mr. Carrilho,I wish to extend my sincere thanks for taking the time to detail the untoward experiences relating to your stay on the 20th of August 2024.The details captured allows me to address the various situations in a precise and holistic fashion of which I have taken a stern stance in correcting. Allow me, first and foremost, to extend my most sincere apologies for the shortcomings in service, but especially with regards to the manner in which the matter was approached by the Front Office Attendant. I have met with him and have reminded him that he is a representative of the property and that the image and reputation of the entity rests squarely on his shoulders. I have emphasized the fact that he is a ‘service provider’ and as such there is no room for unmet promises and obligations. Please rest assured that I have addressed this in a constructive fashion, and I firmly believe that his approach forthwith will be one of efficiency.I have personally addressed the Wifi connection matter with our Developer and escalated the matter to our General Manager to ensure speedy rectification. Through the course of yesterday morning our developer company ran various tests to determine the root cause of the issues. I am confident that any inefficiencies have been identified and currently being corrected. Furthermore, to the above I have initiated corrective training, ensuring that any ineptitudes in service and product delivery are no longer a prevailing issue. As an extension of my apology, please accept a courtesy upgrade to our most prestigious room should your travels bring you to Sandton and should a room of such eminence be availablePlease be so good as to make use of my details for any return trip to Sandton whereupon I would be delighted to meet with yourself and ensure your comfort and convenience. Yours Sincerely

Good Day Mr. Carrilho,I wish to extend my sincere thanks for taking the time to detail the untoward experiences relating to your stay on the 20th of August 2024.The details captured allows me to address the various situations in a precise and holistic fashion of which I have taken a stern stance in correcting. Allow me, first and foremost, to extend my most sincere apologies for the shortcomings in service, but especially with regards to the manner in which the matter was approached by the Front Office Attendant. I have met with him and have reminded him that he is a representative of the property and that the image and reputation of the entity rests squarely on his shoulders. I have emphasized the fact that he is a ‘service provider’ and as such there is no room for unmet promises and obligations. Please rest assured that I have addressed this in a constructive fashion, and I firmly believe that his approach forthwith will be one of efficiency.I have personally addressed the Wifi connection matter with our Developer and escalated the matter to our General Manager to ensure speedy rectification. Through the course of yesterday morning our developer company ran various tests to determine the root cause of the issues. I am confident that any inefficiencies have been identified and currently being corrected. Furthermore, to the above I have initiated corrective training, ensuring that any ineptitudes in service and product delivery are no longer a prevailing issue. As an extension of my apology, please accept a courtesy upgrade to our most prestigious room should your travels bring you to Sandton and should a room of such eminence be availablePlease be so good as to make use of my details for any return trip to Sandton whereupon I would be delighted to meet with yourself and ensure your comfort and convenience. Yours Sincerely

Dear RuiThank you for taking the time to provide us with feedback regarding your stay with us at The Leonardo. We are happy to hear that you had a wonderful stay with us. We look forward to welcoming you back in the near future. Kind regards,The Leonardo

Dear Mr Le RouxThank you for taking the time to complete the survey about your stay at The Leonardo. We always appreciate hearing feedback about the experience that we provide, and we are happy to hear you enjoy your stay and the convenience of our location.Looking forward to seeing you soon.Kind Regards

Dear Mr Osibodu,Thank you for taking the time out to review your experience with us, we always appreciate hearing Guest feedback as this is the only way to improve our standards.Your comments have been taken to heart and we are happy to hear you enjoyed your time at our highest urban bar Alto234 as well as our spacious rooms.We look forward to welcoming you back at The Leonardo