Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Spruce Pine
Publié le 24 oct. 2024
Commentaires de Gestion de l’hôtel
31 oct. 2024 par M, Gestion de l’hôtel
Dear Samantha,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
This place is falling apart!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Yamaris,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The hallways smell like cigarette smoke mixed with Febreze to attempt to cover the smell. The carpet and walls in the halls need significant repairs.
In the room, two of three lamps did not work (reported to management at checkout). The AC was marginal and the bathroom was moldy and dated.
The breakfast offered had very few choices. The room itself had an unpleasant odor and the gravy (for biscuits and gravy) was watered down.
The front desk staff projected an attitude that the guests were just a bother and interruption of their TV-watching activities. No welcome was given, at checkout no one was at the front desk and when they were found, they simply took the keys without any comments.
Overall a terrible place to stay - do not recommend.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Eric,We sincerely apologize for the multiple issues you encountered during your stay. From the unpleasant odors, malfunctioning lamps, and moldy bathroom to the limited breakfast offerings and indifferent service, your experience falls far short of the standards we aim to provide. We are addressing these matters with our maintenance, housekeeping, and front desk teams to ensure improvements are made promptly. We appreciate your feedback, and we deeply regret the inconvenience caused. Thank you for bringing these concerns to our attention.Sincerely,Management Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Front desk looked like it was under construction, walked into the restaurant and the staff was arguing with each other. The pool looked like it hasn’t been useable for quite sometime, the emergency light light in the elevator was broken, carpet and walls outside were dirty and need painted. There was no do not disturb sign in the room, we had to plug in the tv to get it to work. The overall location is in need of major repairs. For the price I paid it was absolutely terrible. I could have stayed at a resort for the price.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Ronald,Thank you for sharing your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. The condition of the property, from the front desk to the pool, along with the broken emergency light and unclean areas, is unacceptable and not reflective of the experience we aim to provide. Additionally, the behavior of our staff and the technical issues with the TV should not have occurred. We take your comments seriously and will be addressing these concerns with urgency. We understand that your stay did not meet expectations, especially for the price paid, and we regret the inconvenience this caused. Thank you for bringing this to our attention.Sincerely,Management Team
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Guest,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. However, we take great pride in maintaining the quality and comfort of our accommodations and we never encountered any such complaints from our previous guests. Still keeping your review in mind, we will reinspect this. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Terrible
Publié le 24 sept. 2024 sur HotelsThis place is a dump. I would have rather stayed in a tent.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear William,We are truly sorry to hear that your experience was so disappointing. Your feedback is deeply concerning, and we regret that we fell so far below your expectations. We take comments like yours seriously and will be reviewing the issues you encountered to make immediate improvements. Thank you for sharing your thoughts, and we apologize for not meeting your needs during your stay.Sincerely,Management Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
It was horrible. There was roaches in the bathroom.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Dustin,We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness and comfort. Your feedback is important to us, and we take reports of pests very seriously. However, taking a cue from your review, we will investigate our rooms for any roaches and get the rooms pest-controlled again. We want to let you know that what you experienced was rare and we would like to ask for another chance to host you better.Sincerely,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great place
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Pat,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our team met your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Property is rundown. AC did not written well. Door to the bathroom didn't work. Wasn't very clean.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Stacie,Thank you for your feedback. We apologize for the condition of the property and the issues you experienced with the AC, bathroom door, and cleanliness. This is not the standard we aim for, and we will be addressing these concerns with our team immediately. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Management Team
par un voyageur
do not stay here
Publié le 22 sept. 2024 sur HotelsRoom was not clean and TV did not work. No response from the front desk
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Brian,We sincerely apologize for the issues you encountered during your stay. A clean room and functioning amenities are basic expectations, and we regret that we fell short in both areas. Additionally, the lack of response from our front desk is unacceptable and not reflective of the service we strive to provide. We appreciate your feedback and are addressing these matters with our team to prevent this from happening again. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Management Team
