Note fondée sur 64 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
91 % des clients le recommandent
3,8 Propreté de la chambre
3,4 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Third stay

Publié le 1 nov. 2019 sur Hotels
Receptionist very arrogant and not customer relations material. Luckily the manager was very helpful. Should seriously filter out these bad staff that gives this good place a bad name
Commentaires de Gestion de l’hôtel
4 nov. 2019 par Rajes, Gestion de l’hôtel
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
3 sur 5
par un voyageur

Publié le 14 sept. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2019 par Rajes, Gestion de l’hôtel
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit
1 sur 5
par un voyageur

Publié le 19 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2019 par firas, Gestion de l’hôtel
Dear Guest, We are sorry to hear that your stay with us at 1 Tebrau Suites by Subhome was unsatisfactory. We keep up to the standard we promise to our guest and conduct daily checks on all our rooms. This may have been an isolated incident as such could happen for various reasons. Our site team has been notified and is currently looking into the situation. We would greatly appreciate if you could provide more information on the incidences that lead to the review you had posted. Your feedbacks are important to us. Thank you
2 sur 5
par un voyageur

Publié le 18 août 2019 sur Expedia
10日間滞在しました 良かった点 スーパーやあちこち行くには中心地で便利でした シャワーの出がよく快適でした ハウスキーパーの方はお願いした事をちゃんとやってくれた カーシェアSOCARがあり便利でした 悪い点 プール付きを探し選んだのに三日間使えなかった キッチン重視でホテルではなく、コンドミニアム選んだのにコンロが使えず、追加料金をとられた お皿等備品が少ない お水やタオル、トイレットペーパー、ハウスキーピング(毎日と書いてある)が何度も言わないと駄目 ハウスキーピングが子供がいるのに夕方か夜遅くで困った 洗濯機が三回目使用した時下から水があふれキッチンが 受け付けの一人の方だけが全く聞いてくれない、何度も言わないと駄目、無愛想
Commentaires de Gestion de l’hôtel
7 oct. 2019 par Rajes, Gestion de l’hôtel
Dear Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
2 sur 5
par un voyageur

게스트하우스중에서도 아주 떨어지는 수준이라 생각하세요.

Publié le 15 août 2019 sur Hotels
수건도 교체해주지않습니다. 가스렌지 사용도 안되고요, 아주 불친절하구요, 아주 더럽습니다. 호텔스닷컴운 숙소 체크도 안하고 마구 받아줍니까? 제발 숙소같운 숙소 올리세요. 5일동안 아주 최악이었습니다.
Commentaires de Gestion de l’hôtel
17 août 2019 par Rajes, Gestion de l’hôtel
First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised, services and the cleanliness in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.
4 sur 5
par un voyageur

Publié le 12 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2019 par Rajes, Gestion de l’hôtel
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
5 sur 5
par un voyageur

Remote comfort

Publié le 13 juin 2019 sur Hotels
Great apartment, gym, pool and security. Location is remote but condusive to tranquillity. Grab fares are reasonable enough. Very limited convenience store next door.
Commentaires de Gestion de l’hôtel
14 juin 2019 par Rajes,Admin, Gestion de l’hôtel
Dear Raymond Thank you for taking the time to share your stay experience in expedia. I am delighted to read such nice reviews such as yours and the full 10 rating. It was a pleasure hosting you in 1Tebrau Suites. Looking forward to welcoming you again in the near future.
3 sur 5
par un voyageur

Publié le 17 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
7 juin 2019 par Rajes,Admin, Gestion de l’hôtel
Dear Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
5 sur 5
par un voyageur

Publié le 19 mars 2019 sur Hotels
Fantastic accommodation for the price! Only suggestion is probably should provide more towels as we was only had one. Location is rather close to KSL and holiday plaza, probably not walking distance, but a very short drive.
Commentaires de Gestion de l’hôtel
7 juin 2019 par Rajes,Admin, Gestion de l’hôtel
Dear Jonathan Thank you for your compliments and we're so happy to hear that you had a good stay at 1Tebrau Suites by Subhome. We hope to welcome you back soon.
4 sur 5
par un voyageur

Publié le 27 févr. 2019 sur Hotels
It was spacious, good and cheap. However the cleanliness is bad. There’s stains on the bedsheet, I’ve stayed there a lot of times, there’s stains on bedsheet each time I go, I hope they did change the sheets.
Commentaires de Gestion de l’hôtel
7 juin 2019 par Rajes,Admin, Gestion de l’hôtel
Dear Yvonne Thank you for your feedback. We're so sorry we did not meet your expectations. Providing our guests with a spotless environment is important to us and we will be using your feedback to improve our housekeeping standards. We hope we will be able to serve you again soon.
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