Note fondée sur 355 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Hotels
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Convenience and cleanliness
par un voyageur
Hotel not maintained well.
Publié le 2 juill. 2024 sur HotelsJust sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.
par un voyageur
Publié le 21 juin 2024 sur Hotels
par un voyageur
Publié le 16 juin 2024 sur Hotels
Through out the stay all the lifts were out of order except the service lift.
Inconvenience and lack of communication and updates.
par un voyageur
Last time staying here
Publié le 14 juin 2024 sur HotelsAll the lifts were down and wasted time to use cargo lift 30 mins each time. Stayed 3 nights and maintenance still cannot fix the lift. Definitely give this property a miss. Horrid experience and just spoil the holiday mood.
par un voyageur
Publié le 7 juin 2024 sur Expedia
par un voyageur
Publié le 30 mai 2024 sur Expedia
Aircon in all rooms did not come on at all when we first check in. Had to wait 2 hours and even call maintenance before aircon came on. Aircon was also intermittent throughout the night. Property is very nice and clean though.
par un voyageur
Publié le 31 mars 2024 sur Expedia
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
