Ratings based on 358 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice stay
Posted Sep. 29, 2024 on HotelsEverything is nice and clean. The front desk is helpful to let us do early check in. The location is also very convenient.
Comment from Hotel Management
Dec. 4, 2024 by Felix Kah / General Manager, Hotel Management
Dear Guest,Thank you for your kind feedback! We're pleased to hear you enjoyed your stay and that our front desk team was able to assist with your early check-in. We're also glad you found the location convenient. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 25, 2024 on Hotels
We have an upgrade to Executive Suite at the highest 27th floor.
Comment from Hotel Management
Dec. 4, 2024 by Felix Kah / General Manager, Hotel Management
Dear FRANCIS,Thank you for your feedback! We’re glad to hear you enjoyed your upgrade to the Executive Suite on the 27th floor. We hope you had a comfortable and memorable stay. Looking forward to welcoming you back soon!
by A traveller
Posted Aug. 14, 2024 on Hotels
Renovation going on so quite dusty
by A traveller
Posted Jul. 15, 2024 on Expedia
There are quite a numbers of dinning options around the hotel. The best thing is most of restuar
by A traveller
Posted Jun. 23, 2024 on Expedia
Aircon sound kept me awake all night
by A traveller
Noise at night
Posted May 20, 2024 on HotelsEco friendly with a water dispenser provided in the room but very noisy in the middle of the night when the dispenser automatically run to maintain its temperature. May consider a common dispenser provided outside common corridor and each room with recycle water bottles. Thank you
by A traveller
Posted Apr. 16, 2024 on Expedia
There was a cockroach infestation and the only solution by the counter staff was to change to another room. By then i had started developing an allergic reaction and just wanted to get out ofbthe place. I had demaned a refund to which counter staff claimed the 3rd party booking site would refund me. Not sure how thats going to happen. Did not even stay the night. Booked another hotel and left.
by A traveller
Poor service
Posted Mar. 24, 2024 on HotelsVer upset with trove and hotels.com for my trip.
All was booked and ready. Upgraded my room a few days before for the junior suite. Upon arrival, the room could not be processed because it was cancelled. However, the room and booking was still active in my hotels.com app. The payment was already deducted by hotels.com/trove.
The service given by the senior lady at the concierge was really disappointing. She did not want to entertain us and could not help us except telling us to rebook the room.
Tried calling and emailing trove thereafter to follow up with the matter but to no avail. Their online/call service is as good as non existent.
I’ve been to trove a couple of times and the room is always not cleaned thoroughly. We’ll find crumbs from the previous occupants etc.
Nonetheless, it is at a good location.
by A traveller
Posted Mar. 10, 2024 on Expedia
The only issue we had was that the property is rather old. Everything else is great!
by A traveller
Posted Feb. 25, 2024 on Hotels
