Ratings based on 193 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 23, 2024 on Expedia
Very friendly staff and very clean aérea
Comment from Hotel Management
Jul. 23, 2024 by Hotel Excelaris Grand Resort Conventions & SPA, Hotel Management
Dear Isidro, we appreciate your comments and it is nice to know that your stay has been excellent.
by A traveller
Posted Jul. 8, 2024 on Expedia
Service on restaurant average. Reception information on surrounding area poor.
Comment from Hotel Management
Jul. 23, 2024 by Hotel Excelaris Grand resort Conventions & SPA, Hotel Management
Dear Cirilo, thank you for your comments. We will gladly work on the areas of opportunity that you mentioned.
by A traveller from TX
Posted Jul. 5, 2024 on Expedia
Very clean and organized great customer service .
Comment from Hotel Management
Jul. 23, 2024 by Hotel Excelaris Grand resort Conventions & SPA, Hotel Management
Dear Jesus, we appreciate your comments and hope you visit us again soon.
by A traveller
Posted Jul. 1, 2024 on Expedia
Very Nice, Hotel probably Nicest Hotel I. The area unfortunately staff does not Give You Good Feel when it Comes Customer Service, we are getting married in this area and we’re interested in looking at the hotels for a future date for our guest and the girl working at the front desk not the one with the glasses the other one had such a horrible attitude I do not understand how a hotel like this higher somebody like that with that type of personality to be at the front desk to receive guest. Hotel is nice compared to others in the area, but the staff a lot of work. Every time I ask for something You feel like you were Doing them a favor.
by A traveller
Posted Jun. 7, 2024 on Hotels
by A traveller
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun. 12, 2024 by Gerencia, Hotel Management
Estimada Maria, gracias por tu visita.Esperamos regreses pronto.
by A traveller
Hotel Limpio y Basico
Posted Feb. 26, 2024 on HotelsEl hotel esta bien para pasar 1 o 2 nochea...basico, limpio, ciartos auper amplios...las inatala ionea de la alberca se ven lindas aunq no las utilize
Los colchones de la cama (hab 210) uno en particular muy desgastado...el baño limpio pero ya se le ven sus años...
by A traveller
Posted Jan. 18, 2024 on Expedia
by A traveller
Posted Jan. 8, 2024 on Expedia
by A traveller
Posted Dec. 3, 2023 on Expedia
Pésima experiencia. No nos dejaron dejar nuestro equipaje en resguardo un par de horas después de hacer check-out, aunque les explicamos que nuestro coche estaba descompuesto y que teníamos que ir por él, por lo que tuvimos que caminar un par de kms cargando el equipaje.
En la habitación las camaristas, en un lapso de media hora, abrieron tres veces la puerta sin tocar.
