Ratings based on 957 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 21, 2024 on Expedia
Everything was fantastic EXCEPT trains! How can anyone sleep? No lie there were at least 10 trains during the night laying on the horn... Got little to no sleep.
Comment from Hotel Management
Aug. 23, 2024 by Guest Experience Team, Hotel Management
Dear Brian,Thank you for taking the time to share your experience at Fairfield Inn & Suites Jonesboro. We're pleased to hear that many aspects of your stay were fantastic. However, we sincerely apologize for the disruption caused by the train noise. We understand how crucial a good night's sleep is to our guests' overall experience.We're committed to exploring ways to minimize their impact on our guests' comfort. We appreciate your feedback as it helps us improve. We'd love the opportunity to welcome you back and ensure a more restful stay. Please don't hesitate to contact us directly for your future reservations, so we can better assist you with a room more suited to your preference.Warm regards,Guest Experience Team
by A traveller
Posted Aug. 20, 2024 on Expedia
Friendliness
Comment from Hotel Management
Aug. 22, 2024 by Customer Care Team, Hotel Management
Dear Cindy,We're absolutely thrilled to receive your perfect 5-star rating! Your glowing review truly brightened our day here at Fairfield Inn & Suites Jonesboro.We're especially pleased to hear that our team's friendliness stood out during your stay. At Fairfield, we believe that warm, genuine hospitality is the cornerstone of a great hotel experience, and we're delighted that our staff delivered on this promise.Your satisfaction is our greatest reward, and we're honored that we could make your stay so enjoyable. We hope that the rest of your experience – from our comfortable rooms to our amenities – was equally fantastic.Thank you for choosing us for your visit to Jonesboro. We can't wait to welcome you back for another perfect stay soon!Warm regards,Guest Experience Team
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Customer Care Team, Hotel Management
Dear Kevin,Thank you for the perfect rating of Fairfield Inn & Suites Jonesboro! We're absolutely thrilled that your stay with us was nothing short of exceptional.While you didn't provide specific details, your top score suggests that every aspect of your experience met your expectations. We hope you enjoyed our comfortable rooms, convenient amenities, and the warm hospitality that our team strives to provide to every guest.Your perfect rating is a wonderful testament to our staff's hard work and dedication. It motivates us to continue delivering outstanding experiences to all our guests.We're truly grateful for your glowing endorsement and hope to have the pleasure of welcoming you back to our Jonesboro hotel in the future. Thank you for choosing Fairfield Inn & Suites!Warm regards,Guest Experience Team
by A traveller from Louisville
Posted Aug. 13, 2024 on Expedia
The staff were super friendly and the location is close to lots of easy shopping and food options.
The room needed some upgrades as the wear and tear is noticable, but overall was a great stay.
Comment from Hotel Management
Aug. 23, 2024 by Guest Experience Team, Hotel Management
Hello Surav,We're thrilled to hear about your great stay at Fairfield Inn & Suites Jonesboro! It's wonderful to know that our friendly staff and convenient location near shopping and dining options enhanced your experience. We truly appreciate your kind words.Thank you for your candid feedback about the room condition. We're constantly working on improving our facilities, and your observations are invaluable in helping us prioritize our upgrades. We're glad that despite this, you still had an enjoyable stay overall.We hope to welcome you back soon for another pleasant visit. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Guest Experience Team
by A traveller
Posted Aug. 11, 2024 on Expedia
We loved this hotel and will stay again.
Comment from Hotel Management
Aug. 12, 2024 by Customer Care Team, Hotel Management
Dear Tanya,Thank you so much for your wonderful 5-star review of Fairfield Inn & Suites Jonesboro! We're absolutely thrilled to hear that you loved your stay with us. Your enthusiastic endorsement and commitment to return mean the world to us. It's guests like you who make our job truly rewarding.Thank you again for choosing Fairfield Inn & Suites Jonesboro. We're looking forward to welcoming you back on your next visit to Jonesboro. See you soon!Warm regards,Guest Experience Team
by A traveller
Posted Aug. 10, 2024 on Expedia
I was very disappointed in this hotel. The front desk staff was nice but that’s where the positive ends. Our room stunk! It was dirty and horribly run down. Its was like nobody even cared. It was so nasty! The next morning, the lady that prepared the breakfast was slamming doors and throwing items onto the table. She would sigh and roll her eyes at the guests, giving them dirty looks. I was the worst hotel that I’ve seen in a long time. AVOID!
Comment from Hotel Management
Aug. 12, 2024 by Customer Care Team, Hotel Management
Dear Robert,We are deeply troubled by your experience at Fairfield Inn & Suites Jonesboro and sincerely apologize for the numerous issues you encountered during your stay.While we're glad you found our front desk staff nice, we're extremely disappointed that this was the only positive aspect of your visit. We take great pride in maintaining our property, and it seems like we've fallen far short of our usual standards during your stay.We're equally dismayed by the behaviour you observed from our breakfast staff. We take your feedback very seriously and will be addressing these issues immediately with our teams. We hope you'll give us another chance in the future to demonstrate the true quality of service we strive to deliver.Warm regards,Guest Experience Team
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by Customer Care Team, Hotel Management
Dear Diane,Thank you for taking the time to share your rating of Fairfield Inn & Suites Jonesboro. We take pride in providing comfortable accommodations and excellent service to all our guests, and it seems like we missed the mark during your visit. We'd welcome the opportunity to learn more about your stay. Thank you for your feedback. We hope you'll give us another chance to provide you with the superior experience you deserve.Warm regards,Guest Experience Team
by A traveller
Posted Aug. 3, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Guest Experience Team, Hotel Management
Dear Craig, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team
by A traveller
Posted Aug. 1, 2024 on Expedia
Great location
Comment from Hotel Management
Aug. 9, 2024 by Customer Care Team, Hotel Management
Dear Pam,Thank you for taking the time to review Fairfield Inn & Suites Jonesboro. We're delighted to see your rating and appreciate your positive comment about our location.It's wonderful to hear that you found our hotel's position to be great. We take pride in offering our guests a convenient base for exploring Jonesboro or attending to business in the area.We look forward to welcoming you back on your next visit to Jonesboro.Warm regards,Guest Experience Team
by A traveller from Lawrence
Posted Jul. 26, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
