Note fondée sur 213 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
2,7 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 nov. 2024
Staff were very nice and hepful but the room was not up to standards.
par un voyageur de Cibolo
Publié le 4 nov. 2024
The price was great, proximity to Hillsdale was perfect. I did notice the bathroom door is too tight to close, and there was no shampoo in the dispenser in the shower. But linens were clean, the TV worked well, bed was comfortable, and the furnishings were nice.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Paul! Thank you for your kind words and for highlighting the positive aspects of your stay! We're glad the price, location, and comfort met your expectations. We appreciate your feedback on the bathroom door and shampoo dispenser, and we'll certainly look into those issues. We hope to welcome you back soon for another great experience!
par un voyageur
Publié le 25 août 2024 sur Expedia
Friendly staff-Close to walmart
Commentaires de Gestion de l’hôtel
28 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Christina! Thank you for your review! We're glad you enjoyed our friendly staff and convenient location near Walmart. We hope to welcome you back soon!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The complimentary soaps were empty. The bed was old and creaky. For the money I paid it was about what I expected
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jamie! We’re sorry to hear that your experience didn’t meet your expectations. We appreciate your feedback on the soaps and the bed, as it helps us improve. We’re committed to providing better value and comfort, and we hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Our room looked like it was updated as far as paint and flooring. The beds were clean. The towels were ridiculous (old, small and some stains). When I asked for more than the one towel that was there they acted out out and took forever to bring more.
It served our purpose and we were comfortable but it’s definitely a no thrills motel.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear valued guest, thank you for your feedback. We're glad to hear that the updated room and clean beds met your expectations. We apologize for the inconvenience with the towels and the delay in providing additional ones. Your comments will help us improve our service. We appreciate your understanding and hope to have the chance to serve you better in the future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Rude staff, bugs in rooms, filthy bathrooms, unkempt property in general.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par jay, Gestion de l’hôtel
your complain is inappropriate we have a big sign in our front office said if you don,t like our Room or service you can get 100% money back guaranty so you should get that. and so far you are hiding dog in Room . so don,t put wrong information
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The room was clean but kinda small
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Stephen! Thank you for your feedback. We're pleased to hear that you found the room clean, though we understand that the size was not ideal for you. We hope to welcome you back for a more spacious experience in the future.
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par jay, Gestion de l’hôtel
we have a big sign in front of our office said if you don't like our Room or service you can get 100% money back Guaranty so you should get that
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Recommend
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Holli! Thank you for recommending us! We're thrilled to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back for another wonderful stay. If there's anything more that we can do to enhance your experience, please let us know.
par un voyageur
Publié le 13 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2024 par jay, Gestion de l’hôtel
Above Guest did not Register at our property. you have a Reservation on may 10th and 11th 2024 with Expedia and you did not cancel your Reservation.
